Organizational ch 13,15 (W5-b)

Question 1

Power

Answer 1

Ability of a person or a group to do something which they would not have done withpught that ability

Question 2

Organizational politics

Answer 2

the activities in which managers increase their power and achieve goals that are beneficial to the organization

Question 3

Political decision making

Answer 3

making of decision by active disagreement of organization goals

Question 4

Types of formal individual power

Answer 4

Legitimate, reward, corrective and informational power

Question 5

Legitimate power

Answer 5

type of formal power that is based on the legal power or abilities

Question 6

Reward power

Answer 6

type of formal power that is based on ability to give rewards, promotions and projects to employees

Question 7

Corrective power

Answer 7

type of formal power that is based on the ability to give or withdraw punishments

Question 8

informational power

Answer 8

Formal power that arises from ability to give and control information

Question 9

Types of informal individual power

Answer 9

Expert, referent and charismatic power

Question 10

Expert power

Answer 10

informal type of power that arises from superior skills and expertise

Question 11

Referent power

Answer 11

informal power that arises because somebody is liked or admired or respected

Question 12

Charismatic power

Answer 12

intense form od referent power that arises fromm somebody’s personality or other traits that cause others to like or believe that person

Question 13

Four sources of function and department power

Answer 13

1) ability to control unforeseen events
2) Ireplacability
3) Centrality ( more central function of department is –> more power)
4) Ability to control and generate resources

Question 14

Source of interpersonal and intergroup conflict

Answer 14

1) Differentiation

2) Task relation

Question 15

Differentiation (source of interpersonal and intergroup conflict)

Answer 15

a) difference in functional orientations ( dividing organization into functions creates conflicts)
b) status inconsistenties ( Some departments over time might start seeing themselves as more important then others)
all creates conflict

Question 16

Task relation (source of interpersonal and intergroup conflict)

Answer 16

a) Overlap in authority
b) Mutual dependency
c) Conflic in system of evaluation ( injustice)
all creates conflict

Question 17

Phases in Pondy’s model of organizational conflict

Answer 17

Latent, perceived, sensed, manifest and aftermath conflict

Question 18

Latent conflict Pondy’s model

Answer 18

phase where there is potential conflict

Question 19

Perceived conflict Pondy’s model

Answer 19

parties perceived blocking of their goals by actions of another party

Question 20

Sensed conflict Pondy’s model

Answer 20

parties start to develop negative feelings towards each other

Question 21

Manifest conflict Pondy’s model

Answer 21

Party decide to actively react to the other party y blocking and hurting each other

Question 22

Aftermath conflict Pondy’s model

Answer 22

resolution of a conflict by compromise or collaboration

Question 23

Negotiation

Answer 23

Process by which groups in conflict meet together to solve the conflict

Question 24

Types of negotiation (5)

Answer 24

Compromise (solution accepted by both parties)
Collaboration
Accommodation (one party allows other to do something)
Avoidance ( parties refuse to acknowledge the problem)
Commpetition–> leads to the worse conflict

Question 25

What do you need to do to reach collaboration or compromise ?

Answer 25

• Emphasizing common goal
• Focusing on problem, not people
• Focusing on interests not demands
• Focusing on what is fair

Question 26

Decision making

Answer 26

members of organization choose specific behavior to react to opportunities and problems

Question 27

Two basic types of decision making

Answer 27

Non programed decisions and programed decisions

Question 28

Non programed decisions

Answer 28

reaction to new problems that previously have not been encountered

Question 29

Programed decisions

Answer 29

decisions that are routine to employees. Reaction to returning opportunities and problems.

Question 30

General decision making model

Answer 30

based on assumption that person who makes decisions have all the necessary information for choosing the best possible solution

Question 31

General decision making model steps

Answer 31

Writhing down all possible
alternatives 
consequences 
Thinking about: own preference
Choosing the alternatives that will result in best consequences

Question 32

Administrative decision making model

Answer 32

• model that says that incomplete information and cognitive, psychological and social aspects influence someone who makes decision so decision makers often choose sufficient but not optimal solution
• accounts to the fact that decision makers are limited to human mind

Question 33

Bound rationality

Answer 33

because we are humans we have limited rationality and can not account for all external factors

Question 34

Errors in making decisions

Answer 34

Heuristics that are simple rules ho we draw conscious decisions

Question 35

Avilability heuristics

Answer 35

judgments based upon how easy and available certain type on information is for us

Question 36

Representatives heuristics

Answer 36

we assume that similar events from the past are good predictors of future. We fall to account ratio and probability of events