Organisational's Response To Change Flashcards
1
Q
What are the TECHNIQUES used to overcome psychological resistance to change? (10 in total)
A
- Communication and Transparency
- Participation and Involvement
- Education and Training
- Support and Facilitation
- Empathy and Understanding
- Vision and Inspiration
- Quick Wins and Positive Reinforcement
- Building a Coalition of Support
- Flexibility and Adaptability
*Create a culture of Continuous Improvement
2
Q
What are the LEADERSHIP STYLES used to overcome psychological resistance to change? (7 in total)
A
- Transformational Leadership
- Servant Leadership
- Emotional Intelligence Leadership
- Authentic Leadership
- Participative/Democratic
- Coaching
- Adaptive