Communication and Conflict Management Flashcards
1
Q
What is communication?
A
It is the process by which information is shared, exchanged and
understood by two or more people.
2
Q
What are the five styles of handling conflict?
A
- Dominating
- Compromising
- Accommodating
- Collaborating
- Avoiding
3
Q
What are the primary dimensions in workforce diversity?
A
- Age
- Ethnicity
- Sexual orientation
- Race
- Physical ability
- Gender
4
Q
What are the secondary dimensions in workforce diversity?
A
- Education
- Religious beliefs
- Military experience
- Geographic location
- Income
- Work background
- Parental status
- Martial status
5
Q
What are the types of organisational changes?
A
- Strategic Change
- Structural Change
- Process-Orientated Change
- People-Centric Change
- Technological Change
