Introduction to Business Psychology Management Flashcards
1
Q
What are the four functions of management?
A
Planning, organizing, leading, controlling
2
Q
What is the difference between organisational effectiveness and efficiency?
A
Effectiveness: the degree the organisation achieves a stated goal
Efficiency: amount of resources used to achieve goal
3
Q
What are the three management skills?
A
Conceptual, human, technical
4
Q
What are the three management types?
A
Top-level managers (eg. CEO, President, Executive Director), middle-level managers, first-level managers
5
Q
What does a top-level manager do?
A
- set company goal
- define strategies on how to attain them
- monitor and interpret external environment
- determine best strategy to be competitive
- make decisions that affect the entire org.
6
Q
What does a middle-level manager do?
A
- manage business units and major departments
- link groups of people
- allocate resources
- coordinate teams or put top management plans into action
7
Q
What does a first-line manager do?
A
- directly responsible for production of goods and sevices
- responsible for teams and non-management employees
8
Q
What does IDA stand for?
A
Identify, Define, Assign
