ORGANISATIONAL PSYCHOLOGY 3 Flashcards
What are the antecedents and consequences or organisational behaviour?
Organisational mechanisms Group mechanisms Individual characteristic Individual mechanisms Individual outcomes
Sociology, social psychology, industrial/organisational psychology and anthropology make up which multidisciplinary field of study?
Organisational psychology
What is organisational psychology?
Study that studies understanding, explaining and improving attitudes and behaviours of individuals and groups in organisations.
What are some limitations to human performance?
It suggests that a set of behaviours that someone may or may not engage satisfy performance performance.
It assumes that performance is performance is the final produce of those behaviours
What are some context-specific performances?
Job performance
Academic performance
Sports performance
Name the 3 types of human performance behaviours.
Task performance
Citizenship
Counterproductive
What are the three categories of task performance?
Routine task performance
Adaptive task
Creative task
Name some adaptive task behaviour examples.
Behaviour: Dealing with emergencies
Example: making quick decisions and analysing different options with a clear mind.
What are citizenship behaviours and the 2 categories?
Improve the quality of the work place by doing voluntary activities that contribute to the organisation.
Two categories are:
Interpersonal. Eg helping and sportsmanship
Organisational. eg. Voice, boosterism
Name the types of counterproductive work behaviours.
Property deviance
Production deviance
Political deviance
Personal aggression
What does management by objectives (MBO) involve?
- sole focus is evaluating the employee and whether they meet specific performance goals
- suitable for quantifiable objective measure of performance
- the manager and employee have a meeting and construct objectives that are specific and measurable
- both parties agree
What are behaviourally anchored rating scales (bars)?
- measure performance by assessing job performance behaviours
- rely on critical incident to evaluate performance
.. short descriptions of behaviours
What is included in BARS?
Several performance dimensions
Feedback received guides future performance
Advantage over MBO
What is 360-degree feedback and it’s advantages and disadvantages?
Advantage: Comprehensive performance examination
Problems: 1) source of ratings 2) rating bias
What are forced rankings?
Managers rank staff and place them in categories
Top 20%= a players
Vital middle 70% = b players
Bottom 10% = c players
