Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

PSY126 > ORGANISATIONAL PSYCHOLOGY 2 > Flashcards

ORGANISATIONAL PSYCHOLOGY 2 Flashcards

1
Q

What is organisational citizenship behaviour? (OCB)

A

Exceeding expectations
Altruism
Generalised compliance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are counter productive work behaviours (CWBs)?

A

Behaviours that deviate from the norms of an organisation and threaten the wellbeing of the organisation and/or its members

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the two branches of CWBs?

A

Interpersonal deviance

Organisational deviance
Property) (production

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is included in interpersonal deviance?

A

Aggression: antisocial behaviours to harm others

Incivility: low-level rudeness or disrespect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is involved with bullying?

A

Repeatedly harassing, offending, socially excluding or humiliated through task assignment

Includes cyber bullying and mobbing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How did Anderson and Pearson 1999 describe workplace incivility?

A

Incivility spiral

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are the consequences of workplace incivility?

A

Affective
Attitudinal
Behavioural

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are some examples of organisational deviance?

A

Absenteeism
Sabotage
Theft

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is time banditry?

A

Classic: arriving late/leaving early, excessive breaks
Technology: cyber loafing
Social: chatting, personal phone calls

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is the dark triad?

A

Dark triad:

Narcissism
Machiavellianism
Psychopathy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

How might CWB be reduced?

A

Organisational justice enhancement

Boredom

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is the formula for workplace motivation?

A

Performance = (motivation x ability) - situational constraints

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

How may you enhance motivation in the workplace?

A

Contingent rewards
Job enrichment
Feedback programs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What is an example of a positive work environment?

A

Eg. Google

Perks and freedom for motivation and production enhancement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is gamification?

A

Characteristics and design features from games used in non-gaming contexts to engage and motivate workers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are MBOs?

A

Management by objectives

17
Q

Iris sees a workmate drop a whole carton of jim beam on the ground. She could just drive past to maintain her rate, but instead she stops to help him mop it up. What is iris demonstrating?

A

Organisational citizenship behaviour

18
Q

Mary steals $500 and starts throwing axes at people in the workplace. What kinds of CWBs is she demonstrating?

A

Organisational deviance: (property deviance) theft

Interpersonal deviance: aggression

19
Q

Gossiping in the workplace is an example of____?

A

Incivility

20
Q

Name an example of incivility consequences in regards to affect.

A

Incivility can cause problems such as depression and cause marital problems etc

It shows how work can carry over to home life

PSY126 (11 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions