ORGANISATIONAL PSYCHOLOGY 1 Flashcards
What is Job analysis?
Determining the important tasks of a job and developing a theory of what human attributes are needed for optimal performance in tasks
What is involved in job analysis?
Job description Recruiting Selection Training Compensation Promotion Job design
What does KSAO stand for?
Knowledge
Skills
Abilities
Other characteristics
Application forms are a type of ______.
Bio data
What is the selection criteria for bio data (application forms)?
- should be linked to KSAOs that are need for success in the role
- address specific and observable behaviours
- consist and clear, without discrimination or exclusion
- not excessive in number
What are some ways to test/assess applicants?
- intelligence/cognitive ability tests
- personality tests
- integrity tests
- work samples
How does the big 5 personality test predict success in a role?
A combination of 5 factors is seen to predict the way someone will behave at work. Openness Conscientiousness Extraversion Agreeableness Neuroticism
‘Functional personality at work’
What are integrity tests?
Measure overt vs covert - test personality and honesty etc.
Meta-analytic evidence that they can be good predictors of cwb (counter productive work behaviours)
What is included in interviews and does it promote sound hiring?
- can be structured
- impression management
- susceptible to bias (halo; contrast effect; rated bias)
What method of assessment may a company use for hiring?
Combination of
Bio data
Testing/assessment
Interviews
What are two types of stressors in the work place?
Physical/ task stressors: eg. Noise/job demands
Psychological: eg. Lack of control, interpersonal conflict, role-stressors, work-family conflict
How do devices affect a work/life balance?
‘Always on’ culture
What did Li and Lin, 2019 find about smartphone dependency and job performance?
Dependency can enhance performance, but can be detrimental and distracting if dependency is more of an addiction
What are the consequences of stress?
Behavioural: info processing, performance, counterproductive work behaviour
Psychological: burn out
Physiological: heart conditions, immune functioning, headaches and insomnia
How can workplace stress be reduced?
Primary prevention: modify or eliminate stress or
Secondary prevention: change response to stressor
Tertiary prevention: manage negative effects of stressors
How is psychology relevant to occupations?
IO psych
Human resource
WHS/OHS management
Employee agency case management
What can help to identify bias and behaviours that influence selection processes?
Cognitive and social psychology phenomena
Application forms are a type of?
Biodata
What is a limitation of bio data?
People exaggerating/ changing answers according to how they want to be perceived
What is the term for intelligence when referring to intelligent tests in the workplace?
G - general intelligence
What is a limitation of generalised intelligence?
Can marginalise individuals with other abilities
What are halo biases?
Disregarding behaviour that is not favourable due to your personal like towards the person.
What are some limitations to interviews?
Impression management: where people change their behaviour/characteristics to show themselves in a positive light
What is the contrast effect?
Exaggerated positive interpretation of an applicant due to other stimuli projecting more negatively.
Eg. A good applicant being interviewed after a poor one
What is rated bias?
Where some people may have a particular way of rating applicants
Eg. Some people may be harsh markers/ some may be lenient
Elijah is disturbed by the noise on the job site. This is stressing him out. What kind of work place stressor is he experiencing?
Physical stressor
Mackenzie is having a fight with her boy friend over what colour towels to buy. This is really impacting her relationship and has been causing her work performance to drop because it is constantly on her mind. What kind of stress is she experiencing?
Psychological
Matt feels pressured to answer his phone to his boss during his free time. Will this lower or improve his work performance?
Lower - ‘always on culture’
Cameron works 7 days a week. He has gotten to a point where he is burnt out and fatigued. What consequence of stress is he experiencing?
Burn out: psychological
Fatigue: physiological
