Operations management Flashcards
Achieving quality production
Explain quality
It means to produce good or service which meet customer expectations
Explain why it is important to have quality?
(i)Establishes a brand image
(ii)builds brand loyalty
(iii)Maintains good reputation
Explain the disadvantage of poor quality
(i)lose customer to other brand
(ii)have to repeat faulty good and poor service
(iii)Bad reputation
Explain the method of implementing quality
(i)quality control
(ii)quality assurance
(iii)Total quality management
Explain quality control
It is the checking for quality at the end of the production process
Explain the advantage of quality control
(i)Eliminate the fault before customer received it-better customer statisfaction
(ii)Not much training required
Explain the disadvantage of quality control
(i)Expensive to hire employees to check quality
(ii)Can not find the reason why is occur
(iii)Expensive to rework and replaced product
Explain quality assurance
It is the checking for quality throughout the production process
Explain the advantage of quality assurance
(i)Eliminate the fault before customer received it-better customer statisfaction
(ii)errors can be easily identified and solved
(iii)product don’t have reworked
Explain the disadvantage of quality assurance
(i)Expensive
(ii)doubts that employees will be able to follow quality standards
Explain total quality management
It is the continuous improvement of product by focusing on quality at each stage of production
Explain the advantage of total quality management
(i)No customer complaints and improved brand image
(ii)waste is removed and efficiency is improved
(iii)Eliminate all fault before customer received it
Explain the disadvantage of total quality management
(i)Expensive to train employees
(ii)relies on employees following tqm
Explain how does customer check quality of product
Check if there is quality mark
