Operations Management

Question 1

The Organizational Theory, what is it?

Answer 1

Organizational theory explains the behaviour of individuals or groups who interacts with each other to perform the activities intended towards the accomplishment of a common goal.

Question 2

The Operations Management Model what is it?

Answer 2

• All operations are input-transformation-output processes
• All operations produce products and services by changing inputs into outputs, usins a “input-transformation-output process”

Question 3

What are the “Four D’s” of operations management?

Answer 3

Direct - Directing the overall strategy of the operation
Design: Designing the operation’s products, processes and services.
Deliver: Planning and control process delivery
Develop: Managers must continue to develop existing products, processes and services.

Question 4

Operations Strategy implementation Five P’s

Answer 4

• Purpose
• Point of entry
• Process
• Project Management
• Participation

Question 5

How to implement Kaizen transformation (3 kaizen)

Answer 5

1. Daily Kaizen (to change behaviours & culture)
2. Leaders’ kaizen (to develop Kaizen leaders)
3. Breakthrough kaizen (to get better results)

Question 6

Kaizen is based on 5 fundamental principles

Answer 6

1. Create Customer Value
2. Create Flow Efficiency
3. Be Gemba Oriented
4. Empower People
5. Be Scientific & Transparent

Question 7

Kaizen Change System

Answer 7

Continuous Improvement
Adopts an approach to improving performance which assumes many small incremental improvement steps:
- Minimum financial investment
- Involvement of all employees
- Take advantage of the knowledge and experience of employees

Question 8

7 types of waste

Answer 8

1. Overproduction
2. Overprocessing
3. Material transport
4. Motion of people
5. Material Waiting
6. People waiting
7. Errors