OPERATIONS: Influences Flashcards
1
Q
How has globalisation impacted operations processes?
A
Global consumers tend to seek standardised products - affects operations.
2
Q
What are the advantages and disadvantages of globalisation?
A
A: provides new customers, new financial markets.
D: greater competition.
3
Q
What are the quality expectations with goods?
A
Quality of design.
Fit for purpose + durability.
4
Q
What are the quality expectations with services?
A
Reliability of service provider.
Professionalism of service provider -attitude/interactions.
