HUMAN RESOURCES: Effectiveness Flashcards
What is benchmarking?
Compares performance with a high-performing company.
What is corporate culture?
Values, ideas/beliefs shared by members of a business.
How does a business build a positive workplace culture?
Fun atmosphere.
Flexible and family-friendly practises.
What is an example of informal benchmarking?
Visits to other businesses.
What is best-practise benchmarking?
Comparing performance levels with a best practice business.
What is absenteeism?
When an employee doesn’t show up for work.
What are the direct and indirect costs of accidents?
Direct: workers compensation, payment to incapacitated workers.
Indirect: lost productivity, loss of future earnings, lost potential output .
What is Lost Time Injury Frequency Rates (LTIFRs)?
The number of lost-time injuries per million hours.
Higher rate - more lost-time as a consequence of injury.
What is ‘go-slow’?
Employees work at a slower rate than normal, causing customer complaints.
