Objective 5.1

Question 1

Ensures that changes in an organization are implemented smoothly and successfully, and that lasting benefits are achieved by managing the human aspects of the changes

Answer 1

Organizational Change Management (OCM)

Question 2

To convince people of the value of a change to reduce their resistance to a change

Answer 2

The goal of OCM

Question 3

To gain maximum support for your improvement initiative you must have objectives that are clear enough for people to understand and which make sense relative to the target organization

Answer 3

Clear and relevant objectives
(1 of 5 elements of a successful improvement initiative)

Question 4

Improvements that are actively supported by leaders within the organization and have visible support, commitments, and overall buy-in are most likely to see success

Answer 4

Strong and committed leadership
(2 of 5 elements of a successful improvement initiative)

Question 5

Improvements must have participants who are willing to change in order for success to be achieved

Answer 5

Willing and prepared participants
(3 of 5 elements of a successful improvement initiative)

Question 6

Stakeholders must be convinced of its value before it is achieved

Answer 6

Demonstrated value
(4 of 5 elements of a successful improvement initiative)

Question 7

Reinforce the value of the change through communication and support

Answer 7

Sustained Improvement
(5 of 5 elements of a successful improvement initiative)

Question 8

OCM in _________ helps to uncover and overcome resistance to directives

Answer 8

Direction

Question 9

OCM in _________ considers the human factors and plans to address it accordingly

Answer 9

Planning

Question 10

OCM in _________ ensures that people will accept and adopt the changes

Answer 10

Improvement