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ITIL STRATEGIST: DIRECT, PLAN, & IMPROVE

This class was created by Brainscape user Chris Spidle. Visit their profile to learn more about the creator.

By: Chris Spidle
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Decks in this class (29)

Objective 1.1
Key Terms
14  cards
Objective 1.2
Key Concepts
22  cards
Objective 1.3
Key concepts
4  cards
Objective 2.1
Key Concepts
16  cards
Objective 3.1
Risk and Risk Management
7  cards
Objective 3.2
Governance
5  cards
Objective 3.3
Controls
2  cards
Objective 4.1
Continual Improvement Model
8  cards
Objective 4.2
Assessment Objectives
8  cards
Objective 4.3
Assessment Methods
15  cards
Objective 4.4
Business Case
3  cards
Objective 4.5
Business Case
2  cards
Objective 4.6
Improvement Review / Lessons Learned
3  cards
Objective 4.7
Embedding into an SVS
2  cards
Objective 5.1
Organizational Change Management
10  cards
Objective 5.2.a
Communication and OCM
6  cards
Objective 5.2.c
Establish effective feedback channels
1  cards
Objective 6.1
Indicator and Metrics
6  cards
Objective 6.1 - Measurement Types
Demonstrate the degree of achieve...,
Demonstrate the degree of adheren...,
Demonstrate the degree of fitness...
5  cards
Objective 6.1 - Planning and Evaluation Model
Planning and evaluation model 1,
Planning and evaluation model 2,
Planning and evaluation model 3
4  cards
Objective 6.1 - Balanced Scorecard
Used to define measurements and m...,
Balanced scorecard recognizes the...,
Balanced scorecard focuses on the...
8  cards
Objective 6.1 - Organization Improvement Cascade
Used to help us measure performan...
1  cards
Objective 6.1 - Success Factors and KPIs
Defines what needs to be measured...,
A condition or characteristic tha...,
A complex functional component of...
4  cards
Objective 7
Value Streams and Practices
4  cards
Objective 7.1
A series of steps that an organiz...,
A set of organizational resources...,
Any set of interrelated activitie...
3  cards
Objective 7.2.a
A measure of unfinished work item...,
The measure of time between a wor...,
A measure of the number of work i...
7  cards
Objective 7.2.c
A visual representation of a serv...,
The first step in value stream ma...
2  cards
Objective 7.2.d
The amount of time required to co...,
The amount of time a discrete uni...,
The sum of the wait time and the ...
8  cards
Objective 7.2.e
Three types of waste 1,
Waste uselessness futility and th...,
Overburden excessiveness or unrea...
4  cards

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ITIL STRATEGIST: DIRECT, PLAN, & IMPROVE

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