numher Of

Question 1

HRM

Answer 1

Finding the right people - job steps
Maintaining people - compensation, development, training, performance appraisals.
Effective workforce - what would this look like.

Question 2

leadership

Answer 2

sources of power.
behavioral
contingency
change
follwership

Question 3

operational improvement

Answer 3

operational excellence
how to generate more output at each input. - benchmarking, BPR and SPC.
DMAIC
quality management
breakthrough vs contonuousb
total quality amnagemtn

Question 4

operations straegy

Answer 4

levels
input - output
elements to incorporate
straegic plan allocate for
competitive strats
porters five stra model.

Question 5

process perspective

Answer 5

process - vaule
vaule chain
makingthe right process
primary process
how to change to improve
why worry about a business process
volume - variety (scale, coupling and

Question 6

socio tecgnical

Answer 6

what is a system - core concept
machine metaphor
optimising human behaviour w technology
three recent tred