diagrams Flashcards
Fielders Contingency Theory
Leadership
Communication Channel Richness
Communication
Advantage of high richness: two way, personal, fast feedback. Disadvantage: spontaneous, no record.
opposites for the low richness.
Kinds of Followers
Teamwork
Supply Chain Operations Reference (SCOR)
Operations
Maslow’s Hierarchy of Needs
Motivation
Communication Process w Noise
Communication
Hersey and Blanchard Situational Leadership
Leadership
Two-Factor Theory
Motivation - Needs Theory
Porters Five Forces Model
Operations Strategy
Porters Value Chain
secondary processes - finance, accounting, legal information tehnology anf human resources.
primary processes - new product development, inbound logistics, marketing and sales, operations, distribution and after sale services.
Different process technologies are appropriate for different volume - variety combinations.
Processes. Volume - Variety
manual, general-purpose, small-scale, flexible technolgy.
automated, dedicated, large-scale, relatively inflexible technology.
The Operation Process of Transformation
Organisational Improvement.
Breakthrough and Actual improvement
Systems Thinking
Business Process Reengineering - Changing the Operations Structure
