lecture 11 - communication

Question 1

What is communication

Answer 1

The process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behaviour.
Sometimes we can communicate and its not effective

Question 2

the communication process.

Answer 2

message - sender decides what to send
encode - select signals to compose message
channel - the carrier of communication
decode - receiver translate
feedback - two way

Question 3

the communication process and noise ?

Answer 3

Noise in communication is anything that interferes with the interpretation of a message.

Question 4

Communication channels

Answer 4

channel richness. IMAGE
Ability to handle multiple cues simultaneously.
Ability to facilitate rapid, two-way feedback.
Ability to establish a personal focus.

Question 5

Formal Communication Channel

Answer 5

A formal communication channel transmits information such as the goals, policies and procedures of an organization. Messages in this type of communication channel follow a chain of command.

Question 6

Team Communication channels

Answer 6

Centralised network
Communicate through one individuals to solve problems or make decisions
Decentralised network
Team members communicate freely.
Arrive at a decision together.

Question 7

Personal communication channels:

Answer 7

Developing personal communication networks
Acquisition and cultivation of personal relationships that cross departmental, hierarchical and even organisational boundaries
written communication.

Question 8

Innovations in organisational communication

Answer 8

Dialogue
Crisis communication
Feedback and learning
Climate of trust and openness

Question 9

Dialogue:

Answer 9

A group communication process in which people create a stream of shared meaning that enables them to understand each other and share a view of the world.

Question 10

Crisis communication:

Answer 10

Maintain your focus
Be visible
Get the awful truth out
Communicate a vision for the future

Question 11

Feedback and learning:

Answer 11

The use of evaluation and communication to help individuals and the organisation learn and improve.
Learn from mistakes and improve work.

Question 12

Climate of trust and openness

Answer 12

Honest communication, truth telling, transparency and elimination of threats or fear.
Use formal communication channels.
Encourage multiple channels.