No. 18-04 - WORKPLACE VIOLENCE AWARENESS INFORMATION

Question 1

Who can report workplace violence without fear of reprisal. Complaints or retaliation will promptly be investigated.

Answer 1

All employees

Question 2

There are _____ workplace violence types as defined by California Code of Regulations, Title 8, Section 3342:

Answer 2

4

Question 3

Workplace violence committed by a person who has no legitimate business at the work site, and includes violent acts by anyone who enters the workplace with the intent to commit a crime.

Answer 3

Type I

Question 4

Workplace violence directed at employees by customers, clients, patients, students, inmates, or visitors or other individuals accompanying a patient.

Answer 4

Type 2

Question 5

Workplace violence against an employee by a present or former employee, supervisor, or manager.

Answer 5

TYPE 3

Question 6

Workplace violence committed in the workplace by someone who does not work there, but has or is known to have had a personal relationship with an employee.

Answer 6

TYPE 4

Question 7

Type 1 warning signs

Answer 7

Purposefull attitude
Lingered/stalker/suspicious person
Familiar vehicle

Question 8

Type 2 warning signs

Answer 8

Easily irritated
Combating I’ve attitude
Fatigue
Anger

Question 9

Type 3 warning signs

Answer 9

Attendance problems
decrease productivity inconsistent work patterns
poor coworker relationships
Concentration problems
safety issues
poor health and hygiene
unusual or changed behavior
fascination with guns or weapons
evidence of possible drug/alcohol abuse
evidence of serious stress in employees personal life
continual excuses/blame
unshakable depression

Question 10

Type 4 warning signs

Answer 10

Restraining order
domestic violence
sensitivity about home life or hints of trouble at home
clothing that is inappropriate for the season
obvious injuries such as bruises black eyes broken bones hearing loss
threats
disruptive personal visit to the workplace by a former her present spouse or partner

Question 11

It is important that employees provide the highest level of care for persons and/or patients when they are exhibiting

Answer 11

Aggressive behavior

Question 12

If the person is simply argumentative or making verbal threats against members or bystanders, place a “_______________________________” call to Metro Fire Communications (MFC) and stand by for the Los Angeles Police Department (LAPD).

Answer 12

Back up the fire department

Question 13

The only time LAFD sworn employees should become actively involved in restraining a person or patient with aggressive behavior is when they are ___________ and pose an immediate danger to themselves or others.

Answer 13

Unarmed

Question 14

Immediate supervisor responsibility
NOTE: ______ _______ can help reduce harassment and hostility in the workplace.

Answer 14

Mutual respect

Question 15

The immediate supervisor shall telephonically notify the LAFD’s __________ __________ __________ _________coordinator, the _______ ____________ Section Battalion Chief, directly during normal business hours.

Answer 15

Workplace violence prevention program coordinator
Risk management section

Question 16

after hours, contact the on-call Risk Management Section Officer through

Answer 16

MFC

Question 17

NOTE: The respective ________ ________ or the _____ ____________ Section Battalion Chief will contact the LAFD Threat Assessment Team, Behavioral Health Program, and if necessary LAPD Threat Management Unit. The LAFD Threat Assessment Team will respond to the workplace for follow-up.

Answer 17

Bureau commander
Risk management section

Question 18

The LAFD’s Workplace Violence Coordinator is the Battalion Chief assigned to the________ ______________Section.

Answer 18

Risk managment section

Question 19

The team’s primary goal is to ensure that a safe work environment is provided for all employees, which would be handled by referring the employee to the appropriate specialist or entity to handle.

Answer 19

Lafd threat assessment team