nasm ch 20

Question 1

uncompromising customer service

Answer 1

being unwavering in providing an experience and level of assistance that is rarely if ever experienced anywhere else

Question 2

guidelines for customer service

Answer 2

1) take every opportunity to meet and get to know potential clients. each time walking into club is an opportunity
2) represent a positive image and high level of professionalism
3) never give the impression that a question is inconvenient, unnecessary or unintelligint
4) express ideas well through verbal communication, vocal tonality, and body language
5) obsess on opportunities that strengthen professional relationships
6) take ownership of complaints

Question 3

Exercise Imagery

Answer 3

The process created to produce internalized experiences to support or enhance exercise participation