Multistream Approach to the Four-Step Control Process

Question 1

Step 1: Establish key performance standards

Answer 1

Drawback of a value chain: often linear or sequential, inputs and outputs are often unconnected.

Value loop: organizational inputs converted into outputs that are linked to future outputs; connected inputs and outputs

Advantages of value loop: consider environmental processes (source of inputs and products of outputs)
- resources goes both ways (inputs-output; output-input)
- performance standards in inputs, conversion and outputs can be established

Question 2

Step 3: Evaluate Performance

Answer 2

• Relational, qualitative measures of human, intellectual, social and spiritual capital
• Multistream TQM: larger systemic feedback loops, variety of competing goals as performance criteria, involvement of stakeholders in performance evaluation

Question 3

Step 4: Respond accordingly

Answer 3

• Seek help from others to resolve inadequate performance
• Solve problems from a bottom-up approach
• Treat members with dignity and respect by giving them a voice in the control process