motivational theory - mayo

Question 1

what did mayo believe?

Answer 1

that workers are not just concerned with money but could be better motivated by having their social needs met whilst at work (something that taylor ignored)

Question 2

what did mayo introduce?

Answer 2

the human relations school of thought, which focused on managers taking more of an interest in the workers, treating them as people who have worthwhile opinions and realising that workers enjoy interacting together

Question 3

what did mayo conclude?

Answer 3

that workers are best motivated by:
- better communication between managers and workers
- greater manager involvement in employees working lives
- working in groups or teams

Question 4

what management style closely fits in with this theory?

Answer 4

the paternalistic style of management

Question 5

key summary for mayo

Answer 5

• workers motivated by having social needs met
• workers should work in teams
• managers should have greater involvement in employee’s working life