Monitoring Officer - PN 424

Question 1

Monitoring Officer - PN 424

The primary duties of a MO are to:

(8)

Answer 1

• Attend incidents either as ordered or following a risk assessment when undertaking remote monitoring.
• Gather evidence of operational performance. This is to include observations on behaviour, attitude and any other relevant interactions.
• Take command of an incident either if required, or as necessary.
• Make sure safe systems of work (SSOW) are in place.
• Provide support and guidance to the incident commander.
• Report to the Performance Review of the Command function (PRC) and the Performance Review of Operations (PRO).
• Report findings to improve service delivery and to record good practices.

Question 2

Monitoring Officer - PN 424

When can a MO be released from an incident?

Answer 2

It is essential that the MO ensures that the incident management plan is achievable and covers all foreseeable risks before considering leaving the incident. Generally, once a ‘stop’ on the incident has been achieved and an assessment of a continued attendance shows a decrease in resources, the MO can be released from the incident.

However, at protracted or resource intensive incidents there may be a requirement for the continued presence of a MO after the ‘Stop’ message and provision for this should be made within any relief plan.

Question 3

Monitoring Officer - PN 424

Who should Items of individual performance be reported to?

Answer 3

Items of individual performance concerning development should be forwarded directly to the respective line manager.