Module 8.2 Flashcards
CH 19 & 20
having an attitude and genuine interest in seeking a client’s perspective
Active Listening
can be answered in one word, yes or no questions
closed-ended (directive) questions
allow clients to give more information when answer questions
open-ended (nondirective) questions
repeating back to the client the meaning of what was just heard
reflecting
series of reflections to show the depth of listening
summarizing
nonverbal communications can be seen by
body language, gestures, postures, and position and facial expression
how does the verbal communication work?
what the speaker means
what the speakers say
what the listener hears
what the listener think that speakers mean
how do you enhance communication between you and the client?
- use good body language
- explain important policies, procedures, and expectations to clients
- be sensitive to the client’s feelings
- greet clients with a smile, and handshake
What do SMART goals stand for?
specific measurable attainable realistic timely
What does specifically mean in smart goals?
the goal must be clear enough that everyone can understand it the intended outcome
what does measurable mean in smart goals?
goal should be quantifiable. If not, client cannot manage it
what does attainable mean in smart goals?
challenging but not extreme
what does realistic mean in smart goals?
the client is able/wiling to be able to work towards
what does timely mean in smart goals?
the specific date of complete, not too far in the future.
What are the stages of change?
Precontemplation Contemplation Preparation Action Maintenance
What is a person like in precontemplation?
they are not ready for change, do not even go to the gym or have no intentions. PT will rarely get these types of people at the gym.
what is a person like in contemplation?
person does not exercise, they are thinking about becoming more active in the next 6 months
what is a person like in preparation?
they are planning to regularly exercise in the next month but they have unrealistic expectations & early dropout
what is the person in action like?
started but have not hit maintenance for 6 months
what is the person in maintenance like
have been exercising for 6 months or more
what kind of support are there?
instrumental support
emotional support
informational support
companionship support