Module 8 Final Flashcards
The conflict management style called for when harmony and stability need to be promoted is the _______ style.
Accomodating
Which of the following questions would be considered to be illegal during the interview process?
Do you have children?
Embezzlement is:
Any monetary loss due to employment theft.
The document that should be placed on top in a patient’s chart is:
The most recent document
A computerized bookkeeping system can store digital imaging, charting notes, personal information, accounting information, and:
All of the above
Paid time off could include all of the following days except:
Birthdays
When recording information for phone messages, all of the following should be included except:
Callers date of the birth
The length of time between the charge and a payment, which can consist of periods of 30, 60, or 90 days, is known as:
An aging account
When determining benefits for a claim, an insurance company may require that the LEAT alternative benefit be assessed. The acronym LEAT stands for:
Least expensive alternative treatment
Probation or provisional employment is usually offered for a _____ day period.
90
A cost sharing arrangement in which the subscriber and or patient of the insurance pays a specified charge at the time of service is:
Co-pay
The ADA is responsible for accrediting all the dental assisting programs in the US.
True
When individuals receive insurance money for billing for services not rendered known as:
Dental fraud and insurance fraud
Dental assistants interested in obtaining employment as a professor at a college typically need at least:
Bachelor’s degree or higher
When making corrections on the day sheet the business assistant should:
Draw one line through the mistake and initial
The body of a letter will contain:
The message
National certification can be obtained through the:
Dental Assistant National Board
Managed care is a:
Cost containment system that directs the utilization of health benefits.
When correcting documentation error within a patients chart the recorder should:
Mark one line through the error with a notation for correction.
The ____ point that is picked for the reorder of the supply is based on the lead time and the rate of the use of an item.
Reorder
Meeting people and gaining job information through word of mouth is known as:
Networking
Personal data that should be included on a resume include all of the following except:
Education
The types of checks that patients may present for payment include certified personal travelers and:
Money orders
Section three of the pegboard day sheet consists of:
Business analysis summary
Information such as a list of creditors, amounts owed, and payment history will be included in:
The patients chart
Telephone manners would include which of the following?
Thank the caller and hang up last
Maslow’s Hierarchy of needs includes levels of needs that are based on:
Fundamental psychological needs
Materials that should be included in a professional portfolio include references copy of resume letters of recommendations diplomas or transcripts and:
Copies of certification
Interview clothing should consist of:
Business attire clothing
Types of letters that may be composed include all of the following except:
Modified simplified
The form that details how the claim was processed and indicates the portion of the claim paid to the dentist is an:
EOB form
A billing statement will include all of the following except:
Medical alert
A manual handwritten system of dental office accounting is the ______ system.
Pegboard
An example of a capital expense is:
All of the above
A cover letter is:
An introduction that communicates to the employer the dental assistants potential and specific important attributes.
One of the most important aspects of listening is to maintain:
Eye contact
A staff member who is _____ will be insured to protect against any monetary loss due to employee theft.
Bonded
A backup should be completed daily.
True
Mistakes that could occur when balancing any day sheets with cash received include all of the following except:
Insurance co pay differs from amount received
CHAMPUS is an example of:
A governmental program
Which of the following would not be considered a desirable trait in a dental assistant?
Tardy
A service that consists of pulp capping pulpotomies and apicoectomy would fall into the insurance code series of D3000-D3999 this code series is for:
Endotontics
Under title _____ of the federal Medicaid program qualifying children up to age ____ with qualifying income can be eligible for state sponsored benefits.
IX; 20
The term used to describe differences in racial and ethnic variation is:
Cultural diversity
Reporting a higher level of dental service than was actually performed is known as:
upcoding
The amount of money the patient/ subscriber must pay before the insurance plan will start to pay on any treatment
Deductible
A dental assistant might have to retrieve more information on a patient’s insurance plan by:
all of the above
When filing patients charts the following sequence should be followed:
Release; index and code, sort, file, and store documents
The typical amount of time allotted for a patient who needs xrays and cleanings would be approximately:
Two 15 min slots
References are provided to verify the prospective employee’s abilities skills and:
Character
Which of the following is not an area for a dental assistant to seek for available job opportunities?
Community bulletin boards
Pegboard day sheets typically consist of _____ sections.
Five
When sending email messages, capitalization of all letters in all words is interpreted as:
Yelling
Additional deductions that may be subtracted from the gross salary on an employer’s payroll include all of the following except:
Contributions to charities
Pay sheets, charge slips, ledger cards and receipt forms are all components of a/n:
Pegboard system
Capital prices are those purchases totaling at least
500$
Which of the following statements would NOT be a relevant question to ask a potential employer?
What time should I take lunch?
Payroll legally should be kept for a period of _____ years.
4
Managers can discover how employees are thinking and feeling about various issues occurring in the office with _____ channel of communication.
Informal
Eligibility for ____ benefits can change on a month to month basis.
Medicaid and CHAMPUS
A customary fee is the:
Average fee that dentists in the geographic area charge
Use of power words on a resume will convey paticipation, involvement, and:
accomplishment
Reporting as higher level of dental service than what was actually performed is:
Upcoding
_____ is when two patients are scheduled at the same time.
Double booking
The maximum dollar amount for any dental treatment is also known as:
The allowable charge
______ are used to track daily transactions an verify that all transactions are posted correctly.
Audit reports
Take-home pay is considered to be:
net salary
When listing work experience, a disadvantage to listing the dates of work experience is that:
Gaps in work history will be evident
Which of the following would not be found on a resume?
Medical history
_____ is when the receiver encodes the message and responds during a two way communication.
Active listening
Appointment cancellations and rescheduling notations are important notations for:
Legal reasons
According to the Department of Labor, dental assisting is a career that is projected to grow much faster than are other careers through the year _____
2012
Utilizing a loose leaf system for a procedure manual ensures all of the following except:
The procedure manual is electronic
A sample retirement plan that might be included in the benefits package would be a:
401k
The document used to introduce the potential employee and provided a brief summary of qualifications is the:
Cover letter
The birthday rule establishes that:
The oldest parent is considered the primary carrier
A patient who needs a recheck on a previous procedure would be allotted _____ appointment slots.
one 15 minute
All but one of the following can influence a patient’s decision regarding dental treatment. Which one is the exception?
Style
Fears that come from stories told by friends and family that depict a negative side to dental treatment are _____ fears.
Subjective
Companies that employ _____ or more employees must comply with the Family and Medical Leave Act.
50
Examples of nonverbal cues exhibited by a patient can include all of the following except:
Looseness
Insurance fraud can include all of the following except:
Billing for services rendered
Health care facilities that maintain electronic records are considered to be ____.
paperless
Preventative account management consists of collecting financial date, making financial arrangement with patients, and:
Collecting on patients account
Consulting firms offers employees services related to improving communication, employee satisfaction, and:
Productivity
A new employee has requested that his employer add him and his family to the existing insurance plan. The new employee is informed that he and his family have abide with the waiting period, which generally is _____ in length.
30-60 days
Computer is the machinery necessary to process data within a computer unit.
Hardware
The conflict management style called for when quick action is required is the ____ style.
Collaborating
Section one of the pegboard day sheet consists of:
Patient transaction
Lead time is an example of:
Time the order was placed and when it is received
Money spent to operate the practice is known as:
Expenditures
When pursuing professional advancement, a dental assistant should complete all of the following except:
Seek another job
Examples of specific benefits that may be offered to an employee include all of the following except:
Lunch hour staff meetings
Communication performed through body movement is _____ communication.
Nonverbal
A dental assistant can utilize a computer for recording transactions including all of the following except:
Maintaining OSHA standards
A dental assistant goes to the reception area to bring the next patient back to the treatment room. The assistant notices a patient who is assisting with her legs tightly crossed, hands clasped, and arms crossed. The nonverbal communication that this patient is exhibiting is:
Tenseness
The two tooth systems that are recognized for completion of insurance forms are the:
Universal and International Standards Organization
Constructive conflict can occur if:
All of the above
The Federal Equal Opportunity and Employment laws dictate that an employer cannot discriminate on the basis of race, color, religion, sex, or:
All of the above
A dental office is assigned an identification number to comply with HIPPA regulations. This number is also known as a/n:
NPI number
Maslow’s Hierarchy of Needs consists of which of the following from the least to most fundamental?
Physiological, safety, belonging, esteem, self actualization
Information that should be documented on the check book register includes all of the following except:
Social security number of payee
Exclusive provider organizations are:
Closed panel plan that allow a particular group of patients to receive dental care only from participating dentists
The amount payable by a third party toward the cost of various covered dental services is known as:
Benefits
The resolution of conflict between employees prevents:
Lingering resentment
A cost sharing arrangement in which the subscriber and/or the patient of the insurance pays a specified charge at the time of service:
A co-pay
A five character alphanumeric code that begins with a D is known as a:
Dental procedure code
When equipment pieces need to be replaced, the decision should be made by the:
Dentist and Office manager
The quality that employers most desire from an employee is:
Positive attitude
______ significant to how a patient might perceive the dental office experrience.
Tone of voice
Writing checks, verifying charges, maintaining payroll, and reconciling the checking account are all components of the ______ portion of the business practice.
Accounts payable
The Department of Health and Human Services implement transaction standard to:
Protect the integrity and advocate the standardization of electronic claims submissions
The Family and Medical Leave Act mandates that unpaid leave may be taken for:
All of the above
Channels of communication include all of the following except:
Formal
When maintaining patient chart information, it i important that the chart be filled out completely, accurately, and _____.
Legibly
The amount of income tax withholding depends on:
The number of exemptions the employee has claimed
The correct process for paying employees is the:
Employer tracks the hours worked by employees, the office manager calculates gross earnings, deductions are calculated and paychecks are prepared
Expenses such as rent; mortgage; property taxes and supplies; utilities; and housekeeping are considered to be:
Overhead expenses
Expenses that remain the same from month to month are:
Fixed expenses
The amount of pay before any deductions have been taken from an employee’s salary is:
Gross salary
A preferred provider organization (PPO) is an:
Formal agreement between purchasers of a dental benefits program
The _____ prohibits discrimination against people with disabilities.
Americans with disabilities act
A walk out statement is similar to a:
Receipt
A common procedure that might have a frequency limitation is:
Periodontal scaling
______ is/are required for setting machines for accuracy in measurement.
Calibration
The salutation portion of a correspondence letter would be:
Dear
Documenting patient information should include all of the following except:
Use correction fluid when making corections
Organizations will generally use the ______ channel to communicate their mission, vision, and goals.
Horizontal
The form that details how the claim was processed, and indicates the portion of the claim paid to the dentist and the portion of the claim that the patient needs to pay, is the:
Exclusive provider organization form
Approximately ______ of all spoken words are never heard.
90%
Fears that are identified from actual patient experiences are ______ fears.
Objective
Which of the following would not be considered to be a good resume tip?
Embellish job experiences
______ of stock ensures that older items are used before new items.
Rotation
All unpaid bills are placed in a/n _____ folder.
Accounts payable
Greeting a patient with a smile will help to:
Diminish dread that the patient might be experiencing about the dental visit.
A clean claim is an insurance claim:
That had all required fields completed.
Operating procedure manuals should consist of policies which, are guides for:
Actions to be taken
