Module 8 Final Flashcards
The conflict management style called for when harmony and stability need to be promoted is the _______ style.
Accomodating
Which of the following questions would be considered to be illegal during the interview process?
Do you have children?
Embezzlement is:
Any monetary loss due to employment theft.
The document that should be placed on top in a patient’s chart is:
The most recent document
A computerized bookkeeping system can store digital imaging, charting notes, personal information, accounting information, and:
All of the above
Paid time off could include all of the following days except:
Birthdays
When recording information for phone messages, all of the following should be included except:
Callers date of the birth
The length of time between the charge and a payment, which can consist of periods of 30, 60, or 90 days, is known as:
An aging account
When determining benefits for a claim, an insurance company may require that the LEAT alternative benefit be assessed. The acronym LEAT stands for:
Least expensive alternative treatment
Probation or provisional employment is usually offered for a _____ day period.
90
A cost sharing arrangement in which the subscriber and or patient of the insurance pays a specified charge at the time of service is:
Co-pay
The ADA is responsible for accrediting all the dental assisting programs in the US.
True
When individuals receive insurance money for billing for services not rendered known as:
Dental fraud and insurance fraud
Dental assistants interested in obtaining employment as a professor at a college typically need at least:
Bachelor’s degree or higher
When making corrections on the day sheet the business assistant should:
Draw one line through the mistake and initial
The body of a letter will contain:
The message
National certification can be obtained through the:
Dental Assistant National Board
Managed care is a:
Cost containment system that directs the utilization of health benefits.
When correcting documentation error within a patients chart the recorder should:
Mark one line through the error with a notation for correction.
The ____ point that is picked for the reorder of the supply is based on the lead time and the rate of the use of an item.
Reorder
Meeting people and gaining job information through word of mouth is known as:
Networking
Personal data that should be included on a resume include all of the following except:
Education
The types of checks that patients may present for payment include certified personal travelers and:
Money orders
Section three of the pegboard day sheet consists of:
Business analysis summary
Information such as a list of creditors, amounts owed, and payment history will be included in:
The patients chart
Telephone manners would include which of the following?
Thank the caller and hang up last
Maslow’s Hierarchy of needs includes levels of needs that are based on:
Fundamental psychological needs
Materials that should be included in a professional portfolio include references copy of resume letters of recommendations diplomas or transcripts and:
Copies of certification
Interview clothing should consist of:
Business attire clothing
Types of letters that may be composed include all of the following except:
Modified simplified
The form that details how the claim was processed and indicates the portion of the claim paid to the dentist is an:
EOB form
A billing statement will include all of the following except:
Medical alert
A manual handwritten system of dental office accounting is the ______ system.
Pegboard
An example of a capital expense is:
All of the above
A cover letter is:
An introduction that communicates to the employer the dental assistants potential and specific important attributes.
One of the most important aspects of listening is to maintain:
Eye contact
A staff member who is _____ will be insured to protect against any monetary loss due to employee theft.
Bonded
A backup should be completed daily.
True
Mistakes that could occur when balancing any day sheets with cash received include all of the following except:
Insurance co pay differs from amount received
CHAMPUS is an example of:
A governmental program
Which of the following would not be considered a desirable trait in a dental assistant?
Tardy
A service that consists of pulp capping pulpotomies and apicoectomy would fall into the insurance code series of D3000-D3999 this code series is for:
Endotontics
Under title _____ of the federal Medicaid program qualifying children up to age ____ with qualifying income can be eligible for state sponsored benefits.
IX; 20
The term used to describe differences in racial and ethnic variation is:
Cultural diversity
Reporting a higher level of dental service than was actually performed is known as:
upcoding
The amount of money the patient/ subscriber must pay before the insurance plan will start to pay on any treatment
Deductible
A dental assistant might have to retrieve more information on a patient’s insurance plan by:
all of the above
When filing patients charts the following sequence should be followed:
Release; index and code, sort, file, and store documents
The typical amount of time allotted for a patient who needs xrays and cleanings would be approximately:
Two 15 min slots
References are provided to verify the prospective employee’s abilities skills and:
Character
Which of the following is not an area for a dental assistant to seek for available job opportunities?
Community bulletin boards
Pegboard day sheets typically consist of _____ sections.
Five
When sending email messages, capitalization of all letters in all words is interpreted as:
Yelling
Additional deductions that may be subtracted from the gross salary on an employer’s payroll include all of the following except:
Contributions to charities
