Ch. 52 and 53 Vocab Flashcards
Downward channel communication
Channel of communication that originates from an upper level employee of an organization and travels down to a lower level employee
Cultural diversity
Addresses racial and ethnic differences
Nonverbal communication
Communicating through body language and facial expressions
Objective fears
Experiences and traumatic memories from prior treatments that may not have been positive
Salutation
Formal greeting to a reader
Subjective fears
Fears that come from stories told by friends and families
Calibration
The process of setting a machine to provide accurate measurements
Double booking
The scheduling of two patients for appointments at the same time
Ergonomics
The body mechanics that are considered when a human uses equipment and tools
Lead time
The interval of time between when an order is placed and when it is received
Modified wave scheduling
A schedule based on the same appointment time increments as a wave schedule,but the patients are set up with two or more appointments at once and then only one patient is scheduled for the next appointment slot
Reorder point
The point that determines when a supply will be reordered based on lead time and the supply’s rate of use
Shelf life
The time a product can be stored before it is no longer usuable.
Wave scheduling
A scheduling system in which each appointment is allotted an average amount of time, and each patient is given the number of appointment slots that would be required to finish a necessary procedure based on average time required for that particular procedure.
