Module 5 part 2

Question 1

Claim you didn’t do it (Denial strategies)

Answer 1

simple denial

Question 2

Switch it to someone else (Denial strategies)

Answer 2

Shift the blame

Question 3

Scapegoating, a reaction to what someone else did (Evading responsibility strategies)

Answer 3

Provocation

Question 4

Didn’t know or have enough information (Evading responsibility strategies)

Answer 4

defeasibility

Question 5

Literally not my fault, it was because of something else

Answer 5

accident

Question 6

Thought the act would help (kid moving brother off of couch) (Evading responsibility strategies)

Answer 6

good intention

Question 7

Tell all the good we’ve done to reduce the bad (Reducing offensiveness strategies)

Answer 7

Bolstering

Question 8

It wasn’t that bad, mountain out of a molehill (Reducing offensiveness strategies)

Answer 8

Minimization

Question 9

Distinguish act from an alternate worse act (Reducing offensiveness strategies)

Answer 9

Differentiation

Question 10

Place the act in a more favorable context (Reducing offensiveness strategies)

Answer 10

Transcendence

Question 11

Co-accuse, attacking your accusers credibility (Reducing offensiveness strategies)

Answer 11

Attack the accuser

Question 12

Offer payment to make them go away (Reducing offensiveness strategies)

Answer 12

Compensation

Question 13

Try to restore to the original state (These strategies take accountability)

Answer 13

Corrective action

Question 14

Admit guilt, ask for forgiveness, repair the damage (These strategies take accountability)

Answer 14

Mortification

Question 15

What are TRIP goals

Answer 15

Topic goals
Relational Goals
Identity (face saving) goals
Process goals

Question 16

Different ideas about what to do, what decisions to make, where to go, how to allocate resources.

Answer 16

Topic goals

Question 17

Who are we in relation to each other?

Answer 17

Relational Goals

Question 18

Who am I in this transaction?

Answer 18

Identity or face-saving goals

Question 19

What communication process would work best?

Answer 19

Process goals

Question 20

What are the “drivers” of disputes?

Answer 20

Identity and relational goals.