module 3 Flashcards
org stakeholders
have an interest/claim/stake in the org, what it does and how it performs
primary stakeholders
formal or contractual relationship with org
(labour unions, creditors)
secondary stakeholders
not directly involved with the org
(govt, consumer interest groups)
internal stakeholder
within the org - directly impacted
external stakeholder
outside the org - some claim
interface stakeholder
act between the org and environment
assessing potential for threat/cooperation of stakeholders
control of key resources
relative power
willingness to act (supportive/non-supportive/not acting)
willingness to form coalition
relevance of issue
legitimacy of stakeholder
urgency of claim
responding to stakeholder claim/threat
concede vs ignore
potential strategies to handle threats
conflicting demands
environmental sector
subdivision of the environment
analytical aspects
stablity or turbulence
domain
the particular range of g/s
that the org produces and the cusomers and other stakeholders it serves
specific environment
outside stakeholders who affect the orgs ability to secure resources
general environment
forces that shape the specific environment - affect all orgs in the environment
4 key perspective
financial, customer, learning and growth, internal
task environment
sectors with which the organization interacts directly
and that have a direct impact on the organization’s ability to achieve its goals