module 3 Flashcards

1
Q

org stakeholders

A

have an interest/claim/stake in the org, what it does and how it performs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

primary stakeholders

A

formal or contractual relationship with org

(labour unions, creditors)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

secondary stakeholders

A

not directly involved with the org

(govt, consumer interest groups)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

internal stakeholder

A

within the org - directly impacted

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

external stakeholder

A

outside the org - some claim

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

interface stakeholder

A

act between the org and environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

assessing potential for threat/cooperation of stakeholders

A

control of key resources
relative power
willingness to act (supportive/non-supportive/not acting)
willingness to form coalition
relevance of issue
legitimacy of stakeholder
urgency of claim

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

responding to stakeholder claim/threat

A

concede vs ignore
potential strategies to handle threats
conflicting demands

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

environmental sector

A

subdivision of the environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

analytical aspects

A

stablity or turbulence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

domain

A

the particular range of g/s
that the org produces and the cusomers and other stakeholders it serves

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

specific environment

A

outside stakeholders who affect the orgs ability to secure resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

general environment

A

forces that shape the specific environment - affect all orgs in the environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

4 key perspective

A

financial, customer, learning and growth, internal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

task environment

A

sectors with which the organization interacts directly
and that have a direct impact on the organization’s ability to achieve its goals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q
A