module 3

Question 1

org stakeholders

Answer 1

have an interest/claim/stake in the org, what it does and how it performs

Question 2

primary stakeholders

Answer 2

formal or contractual relationship with org

(labour unions, creditors)

Question 3

secondary stakeholders

Answer 3

not directly involved with the org

(govt, consumer interest groups)

Question 4

internal stakeholder

Answer 4

within the org - directly impacted

Question 5

external stakeholder

Answer 5

outside the org - some claim

Question 6

interface stakeholder

Answer 6

act between the org and environment

Question 7

assessing potential for threat/cooperation of stakeholders

Answer 7

control of key resources
relative power
willingness to act (supportive/non-supportive/not acting)
willingness to form coalition
relevance of issue
legitimacy of stakeholder
urgency of claim

Question 8

responding to stakeholder claim/threat

Answer 8

concede vs ignore
potential strategies to handle threats
conflicting demands

Question 9

environmental sector

Answer 9

subdivision of the environment

Question 10

analytical aspects

Answer 10

stablity or turbulence

Question 11

domain

Answer 11

the particular range of g/s
that the org produces and the cusomers and other stakeholders it serves

Question 12

specific environment

Answer 12

outside stakeholders who affect the orgs ability to secure resources

Question 13

general environment

Answer 13

forces that shape the specific environment - affect all orgs in the environment

Question 14

4 key perspective

Answer 14

financial, customer, learning and growth, internal

Question 15

task environment

Answer 15

sectors with which the organization interacts directly
and that have a direct impact on the organization’s ability to achieve its goals