module 11

Question 1

organizational power

Answer 1

the ability of one person or people to overcome resistence by others to achieve a desired object/goal

Question 2

power is used to

Answer 2

obtain more power
maintain existing power
eliminate others power`

Question 3

source of social power

Answer 3

expert - knowledge above and beyond
referent - share high level of identification
legitimate: higher hierarchal standing
coercive: exert some sort of harm on another
reward: ability to reward the person

Question 4

power

Answer 4

control over resources
control over info
non-sustituability
centrality
control over uncertainty
unobtrusive power
authority

Question 5

politics

Answer 5

activities uesd to influence others mainly to gain power or achieve desired outcomes

Question 6

political skills

Answer 6

the ability to effectively understand others at work and use such knowledge to influence others to act in ways that enhance ones personal and/or org objectives

Question 7

elements of political skills

Answer 7

social astuteness
interpersonal influence
networking ability
apparent sincerity

Question 8

social astuteness

Answer 8

understand social cues
motivaation
attitudes of others

Question 9

interpersonal influence

Answer 9

ability to build rapport and trust

Question 10

netwokring ability

Answer 10

seek and cultivate connections
access diverse individuals or resources

Question 11

apparent sincerity

Answer 11

an image of authenticity and honesty
genuine sincerity is ideal

Question 12

organizational conflict

Answer 12

the clash that occurs when the goal-directed behaviour of one group blocks or thwarts the goals of another

Question 13

stages of org conflit (pondys

Answer 13

1: latent
2: perceived
3: felt
4: manifest
5: conflict aftermath

Question 14

1. latent conflict

Answer 14

no outright conflict exists, but there is a potential for conflict because of several factors

Question 15

sources of conflict

Answer 15

interdependence
differences in goals and prioities
beureaucratic factors
incompetence
competition for resources

Question 16

2. perceived conflict

Answer 16

subunits become aware of conflict and begin to analyze it
conflict escaltes as groups battle over the cause of conflict

Question 17

3. felt conflict

Answer 17

subunits respond emotionally to each other and attitudes polarize escaltes to huge problem

Question 18

4. material conflict

Answer 18

subunits try to get back at each other
fighting and open agression are common
org effectiveness suffers

Question 19

5. conflict aftermath

Answer 19

conflict is resolved in a way that leaves subunits feeling combative or cooperative

Question 20

conflict models

Answer 20

bargaining model - conflcit of competition
bureaucratic - conflcit of control and autonomy
systems/lateral conflict model - conflict of coordination

Question 21

managing conflcit

Answer 21

managing good conflict without letting it escalate to bad conflict
level of structures
level of individuals

Question 22

level of structures

Answer 22

altering levels of differentiation and integration
increasing buffer and intgration roles
top mgmt to solve conflicts
rethinking supervision and chain of command

Question 23

level of individuals

Answer 23

procedures to share grieveances
third party negotiators
HR strategies