Module 1: Introducing Business Communications Flashcards
Conference Board of Canada skills essential for work and personal success
Communicate
Manage information
Use numbers
THink and solve problems
Personal Management skills
The personal skills, attitudes, and behaviours that expand your potential for growth
Personal management skills components
DEMONSTRATE POSITIVE ATTITUDES AND BEHAVIOURS BE RESPONSIBLE BE ADAPTABLE LEARN CONTINUOUSLY WORK SAFELY
Teamwork Skills:
The skills and attributes needed to contribute productively
Fundamental Skills
The skills needed as a base for further development
Teamwork Skills components
Work with others
Participate in projects and tasks
Why do we communicate?
We communicate because we have an innate need to make meaning.
We communicate best when
(1) consider the results we want and (2) adapt our message content, tone, style, and medium to the needs of our audience.
What Communications Skills Are Essential for Employment?
Effective listening, reading, speaking, interpersonal, and writing skills are vital
Poor writing does what?
✓Takes more time to read and interpret
✓Requires more time for revisions
✓Confuses and irritates the reader
✓Delays action while the reader requests more information or tries to figure out the meaning
Good writing does what?
✓Saves time, because well-written correspondence is easy to read and respond to
✓Saves money, because effective writing increases the number of requests answered positively and promptly the first time, and presents your point of view—to other people in your organization; to clients, customers, and suppliers; to government agencies; and to the public—more persuasively
✓Saves energy, because effective messages reduce the misunderstandings that occur when the reader has to supply missing or unclear information, and because good writing clarifies the issues so that disagreements can surface and be resolved more quickly
✓Builds goodwill, because it projects a positive image of your organization and an image of the writer as a knowledgeable, intelligent, capable person
Whats makes a message effective
The message is clear The message is concise The message is comprehensive The message is complete The message is correct
PAIBOC
Purpose Audience Information (must your message contain) Benefits (how does the reader benefit?) Objections (how will the reader react?) Context
