MOD 9-LABMAN Flashcards
Basic Concepts of Info Management:
-Thinking
-Learning
-Knowledge
-Info
Decision-making
capacity of man as a rational being to relate observations within the environment for understanding and integrating into knowledge; to be logical, to reason out
Thinking
Changes resulting from the thinking process that enables an individual to make better decisions
Learning
compilation of a man’s experiences, observations, and analysis
Knowledge
direct consequence of an analysis of observation and expi (referred to as DATA); unit of knowledge
Information
the application of knowledge in choosing among alternatives for a particular problem,issue, or concern
Decision-making
Info and it’s environment:
experiences and observations | analysis | info | integration & synthesis | Knowledge | taking action | Desired outcomes
Attributes of quality information:
- Time dimension
- Content Dimension
- Form Dimension
Attributes under time dimension:
Timeliness- ready when needed
Currency- up to date
Frequency- available as often as needed
Time period- covers past, prestn and future
Attributes of content dimension:
Accuracy-free from errors
Relevance- answers info needs of a specific recipient
Completeness- all info is provided
Scope- fits the info req
Performance- measurement of activities accomplished, progress made, or resources accumulated
Attributes of form dimension:
Clarity- form is easy to understand
Detail- detailed or summarized
Order- arranged in a predetermined sequence
Presentation- presented in narrative, numeric, graphic…
Media- audio visuals
Roles of Info Management:
- Managerial processes are not functional w/o info
- Qual info are needed in all levels of management
- to inform and that makes a diff
Types of info in an org:
- Transaction info
- monitoring, eval, and supervision info
- office communication info
- Documentations
type of info in org; info derived from services provided
Transaction info
type of info in org; status of progress of work, regular perf reports, IR
Monitoring, eval, and supervision info
type of info in org; letter of complaints, memoranda, and newsletters
Office comms info
type of info in org; manuals of SOP, policy handbook, strategic plans
Documentations
the act or process of receiving and transmitting messages
Communication
Considerations of comms:
- nature of info being communicated
- person to whom info is being comm
- Most effective means/ ways on how to comm the info
The elements of comm process:
- sender- person transmitting message
- message- format of comm effort
- mode of transmission- oral, written, nonverbal, recorded, thru third party
- receiver- target of the message
- decoding- how the receiver translates message
- feedback- response
Communications directions:
- formal
- informal
comm directions; the official comm messages generated by the business acts of org
Formal Communications
types of formal comm:
- vertical comm- hierarchal network of org
- horizontal- occurs during the normal conduct of business
Comms Directions; “grapevine”; valuable source of info; important to managers and staff
Informal Comm
Means and method or comm:
a. dynamic comm
b. canned or packed messages
a MM of comm: both parties can silmultaneouly exhange info
Dynamic comm
a MM of comm: delivered in formats that dont allow the re4cepient and the sender to respons simultaneously
Canned or packed messages
Communication format:
Written messages-comp data and recorded visuals
Verbal-manager to be seen or heard
Non verbal- signals transmitted
written messages: lab personnel writing reports:
test methods use of equipment preparation of reagents safety measures Collection of specimen Lab policies Notices Agenda for meetings Budgets Work reports Requisitions for lab supplies
Verbal messages process:
Clarity of speech
Tone of Voice
Ability to speak informatively- important when giving results, direct or indirectly
Non-verbal messages:
- manager dresses
- tone of voice
- body and facial expressions
- Office furniture and arrangement
- Timing and place of visit
Barrierss to comm:
Structural barriers Problems of semantics Technical prblems People barriers Outcome probs
a barrier of comm; people may be isolated from the comm channel by both distance and job position; spatial constraints
Structural barriers
branch of communication in ssscience that deals with context and content aspects of words/messages
Semantics
a barrier to comm; attention must be given to the content (denotation) and context (connotation) during formulation of messages; includes ancillary issues- place, tone, spirit of words
Problems of semantics
a barrier to comm; defects in equipment, “info overload”, select an alternative route when there is less interference
Technical problems
a barrier to comm; individual diff in bg and perception, generally involves problems with perception or interpersonal relationships
People barriers
emotional to the attitudinal to the functional preparation and skills of the individual
Perception Factors
example of perception factors:
- selective perception or halo effect
- emotion , attitudes, and physical and mental fatigue
- indiv perspectives
- issue of credibility between participants
- artificial barriers
- authority
Interpersonal factors
these are barriers that centers around issues of self interests and hidden agendas.
Artificial barriers
a barrier to comm; if the receiver cant perform requested task, the comm is not successful. obtaining results is purpose of management; comm skills are an integral part of the purpose
Outcome problems
barriers and actions:
Structural-remove or find alternative routes
Semantic- pay attention to context and content
Technical- find alternative routes or times
People- training, groundworkm feedback, explanations, reassurance, credibility, and trust
Outcome- is within the ability of the receiver to perform
allows orderly grouping and interdependence of the parts
-centralized org and control process
Information system
Information system pathway:
- raw data inputs are collected
- data processed into usable info
- info is delivered as output to users
- users then use the output as a feedback mechanism
a complete network of computer components to incorporate all aspects of informational needs of the lab and its cust from the intake of requests for services and the processing of workflow
to the delivery of results
Laboratory Information System (LIS)
Laboratory Information System:
Patient parameter test info work lists Test result record mater test lit Financial functions Productivity and workload monitoring Quality management Special processing requirements Interface with other comp systems
The system selected must be:
- able to tract specimens from diff collection sites
- able to generate reports accdng to courier routes or remote distribution sites
- able to bill accdg to a variety of fee sched
- able to produce meaningful management results
4 F’s of LISS:
- function- what does it do?
- Features- how does the system do these things?
- fit- how does the system fit with other institutional systems
- Financials- what are the cost relative values of the system?
