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HEALTH EDUC > MOD 9-LABMAN > Flashcards

MOD 9-LABMAN Flashcards

1
Q

Basic Concepts of Info Management:

A

-Thinking
-Learning
-Knowledge
-Info
Decision-making

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2
Q

capacity of man as a rational being to relate observations within the environment for understanding and integrating into knowledge; to be logical, to reason out

A

Thinking

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3
Q

Changes resulting from the thinking process that enables an individual to make better decisions

A

Learning

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4
Q

compilation of a man’s experiences, observations, and analysis

A

Knowledge

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5
Q

direct consequence of an analysis of observation and expi (referred to as DATA); unit of knowledge

A

Information

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6
Q

the application of knowledge in choosing among alternatives for a particular problem,issue, or concern

A

Decision-making

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7
Q

Info and it’s environment:

A 
experiences and observations
| 
analysis
|
info
|
integration & synthesis
|
Knowledge
| 
taking action
|
Desired outcomes
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8
Q

Attributes of quality information:

A
  • Time dimension
  • Content Dimension
  • Form Dimension
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9
Q

Attributes under time dimension:

A

Timeliness- ready when needed

Currency- up to date

Frequency- available as often as needed

Time period- covers past, prestn and future

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10
Q

Attributes of content dimension:

A

Accuracy-free from errors

Relevance- answers info needs of a specific recipient

Completeness- all info is provided

Scope- fits the info req

Performance- measurement of activities accomplished, progress made, or resources accumulated

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11
Q

Attributes of form dimension:

A

Clarity- form is easy to understand

Detail- detailed or summarized

Order- arranged in a predetermined sequence

Presentation- presented in narrative, numeric, graphic…

Media- audio visuals

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12
Q

Roles of Info Management:

A
  • Managerial processes are not functional w/o info
  • Qual info are needed in all levels of management
  • to inform and that makes a diff
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13
Q

Types of info in an org:

A
  • Transaction info
  • monitoring, eval, and supervision info
  • office communication info
  • Documentations
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14
Q

type of info in org; info derived from services provided

A

Transaction info

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15
Q

type of info in org; status of progress of work, regular perf reports, IR

A

Monitoring, eval, and supervision info

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16
Q

type of info in org; letter of complaints, memoranda, and newsletters

A

Office comms info

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17
Q

type of info in org; manuals of SOP, policy handbook, strategic plans

A

Documentations

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18
Q

the act or process of receiving and transmitting messages

A

Communication

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19
Q

Considerations of comms:

A
  • nature of info being communicated
  • person to whom info is being comm
  • Most effective means/ ways on how to comm the info
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20
Q

The elements of comm process:

A
  • sender- person transmitting message
  • message- format of comm effort
  • mode of transmission- oral, written, nonverbal, recorded, thru third party
  • receiver- target of the message
  • decoding- how the receiver translates message
  • feedback- response
21
Q

Communications directions:

A
  • formal

- informal

22
Q

comm directions; the official comm messages generated by the business acts of org

A

Formal Communications

23
Q

types of formal comm:

A
  • vertical comm- hierarchal network of org

- horizontal- occurs during the normal conduct of business

24
Q

Comms Directions; “grapevine”; valuable source of info; important to managers and staff

A

Informal Comm

25
Q

Means and method or comm:

A

a. dynamic comm

b. canned or packed messages

26
Q

a MM of comm: both parties can silmultaneouly exhange info

A

Dynamic comm

27
Q

a MM of comm: delivered in formats that dont allow the re4cepient and the sender to respons simultaneously

A

Canned or packed messages

28
Q

Communication format:

A

Written messages-comp data and recorded visuals
Verbal-manager to be seen or heard
Non verbal- signals transmitted

29
Q

written messages: lab personnel writing reports:

A 
test methods
use of equipment
preparation of reagents
safety measures
Collection of specimen
Lab policies
Notices
Agenda for meetings
Budgets
 Work reports
 Requisitions for lab supplies
30
Q

Verbal messages process:

A

Clarity of speech
Tone of Voice
Ability to speak informatively- important when giving results, direct or indirectly

31
Q

Non-verbal messages:

A
  • manager dresses
  • tone of voice
  • body and facial expressions
  • Office furniture and arrangement
  • Timing and place of visit
32
Q

Barrierss to comm:

A 
Structural barriers
Problems of semantics
Technical prblems
People barriers
Outcome probs
33
Q

a barrier of comm; people may be isolated from the comm channel by both distance and job position; spatial constraints

A

Structural barriers

34
Q

branch of communication in ssscience that deals with context and content aspects of words/messages

A

Semantics

35
Q

a barrier to comm; attention must be given to the content (denotation) and context (connotation) during formulation of messages; includes ancillary issues- place, tone, spirit of words

A

Problems of semantics

36
Q

a barrier to comm; defects in equipment, “info overload”, select an alternative route when there is less interference

A

Technical problems

37
Q

a barrier to comm; individual diff in bg and perception, generally involves problems with perception or interpersonal relationships

A

People barriers

38
Q

emotional to the attitudinal to the functional preparation and skills of the individual

A

Perception Factors

39
Q

example of perception factors:

A
  • selective perception or halo effect
  • emotion , attitudes, and physical and mental fatigue
  • indiv perspectives
40
Q
  • issue of credibility between participants
  • artificial barriers
  • authority
A

Interpersonal factors

41
Q

these are barriers that centers around issues of self interests and hidden agendas.

A

Artificial barriers

42
Q

a barrier to comm; if the receiver cant perform requested task, the comm is not successful. obtaining results is purpose of management; comm skills are an integral part of the purpose

A

Outcome problems

43
Q

barriers and actions:

A

Structural-remove or find alternative routes

Semantic- pay attention to context and content

Technical- find alternative routes or times

People- training, groundworkm feedback, explanations, reassurance, credibility, and trust

Outcome- is within the ability of the receiver to perform

44
Q

allows orderly grouping and interdependence of the parts

-centralized org and control process

A

Information system

45
Q

Information system pathway:

A
  • raw data inputs are collected
  • data processed into usable info
  • info is delivered as output to users
  • users then use the output as a feedback mechanism
46
Q

a complete network of computer components to incorporate all aspects of informational needs of the lab and its cust from the intake of requests for services and the processing of workflow
to the delivery of results

A

Laboratory Information System (LIS)

47
Q

Laboratory Information System:

A 
Patient parameter
test info
work lists
Test result record
mater test lit
Financial functions
Productivity and workload monitoring
Quality management
Special processing requirements
 Interface with other comp systems
48
Q

The system selected must be:

A
  • able to tract specimens from diff collection sites
  • able to generate reports accdng to courier routes or remote distribution sites
  • able to bill accdg to a variety of fee sched
  • able to produce meaningful management results
49
Q

4 F’s of LISS:

A
  1. function- what does it do?
  2. Features- how does the system do these things?
  3. fit- how does the system fit with other institutional systems
  4. Financials- what are the cost relative values of the system?

HEALTH EDUC (9 decks)

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