MIDTERMS : Motivation Flashcards

1
Q

Motivational Theory

People are motivated to satisfy certain needs, from basic survival to complex psychological needs, and people seek a higher need only when the lower needs have been met.

A

Maslow’s hierarchy of human needs and theory on motivation

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2
Q

Maslow’s hierarchy of human needs

A

Physiological
Safety
Love and belongingness
Esteem
Self-actualization

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3
Q

Motivational Theory

Demonstrated that people could be conditioned to behave in a certain way based on a consistent reward or punishment system.

A

Skinner’s operant conditioning and behavior modification

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4
Q

Motivational Theory

Believed that employees can be motivated by the work itself and that there is an internal or personal need to meet organizational goals.

A

Frederick Herzberg’s two factor theory

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5
Q

Herzberg’s Two Factor Theory

Example of Hygiene and Motivation factors

A

Hygiene : Working conditions, co-worker relations, policies and rules, supervisor quality, base wage, salary

Motivation : Achievement, recognition, responsibility, work itself, advancement, personal growth

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6
Q

Motivational Theory

Looks at motivation in terms of the person’s value, or preferences based on social values. A person’s expectations about his or her environment or a certain event will influence behavior.

A

Victor Vroom’s expectancy model

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7
Q

Motivational Theory

Examined what motives guide a person to action

A

David McClelland’s three basic needs

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8
Q

McClelland’s three basic needs

_____ people actively focus on improving what is; they transform ideas into action, judiciously and wisely, taking risks when necessary.

A

Achievement-oriented

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9
Q

McClelland’s three basic needs

____ people focus their energies on families and friends; their overt productivity is less because they view their contribution to society in a different light from those who are achievement oriented.

A

Affiliation-oriented

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10
Q

McClelland’s three basic needs

____ people are motivated by the power that can be gained as a result of specific action. They want to command attention, get recognition, and control others.

A

Power-oriented

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11
Q

Motivational Theory

Assumption that employees dislike work, are lazy, dislike responsibility, and must be coerced to perform

A

Theory X

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12
Q

Motivational Theory

Assumption that employees like work, are creative, seek responsibility, and can exercise self-direction

A

Theory Y

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13
Q

Type of Coordination

Planning facilitates coordination by integrating the various plans through mutual discussion, exchange of ideas. e.g. - coordination between finance budget and purchases budget.

A

Coordination through Planning

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14
Q

Type of Coordination

Mooney considers co-ordination as the very essence of organizing. In fact when a manager groups and assigns various activities to subordinates, and when he creates the department’s co-ordination uppermost in his mind.

A

Coordination through Organizing

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15
Q

Type of Coordination

A manager should bear in mind that the right no. of personnel in various positions with the right type of education and skills are taken which will ensure right men on the right job.

A

Coordination through Staffing

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16
Q

Type of Coordination

The purpose of giving orders, instructions & guidance to the subordinates is served only when there is a harmony between superiors and subordinates.

A

Coordination through Directing

17
Q

Type of Coordination

Manager ensures that there should be coordination between actual performance & standard performance to achieve organizational goals

A

Coordination through Controlling

18
Q

Define as the internal or external discord that results from differences in ideas, values, or feelings between two or more people

A

Conflict resolution

19
Q

Categories of Conflict

Occurs between two or more groups of people, departments, and organizations.

A

Intergroup Conflict

20
Q

Categories of Conflict

Occurs within the person. It involves an internal struggle to clarify contradictory values or wants.

A

Intrapersonal conflict

21
Q

Categories of Conflict

Happens between two or more people with differing values, goals, and beliefs and may be closely linked with bullying incivility, and mobbing.

A

Interpersonal conflict

22
Q

____ is repeated, offensive, abusive, intimidating, or insulting behaviors: abuse of power or unfair sanctions that make recipients. Feel humiliated, vulnerable, or threatened, thus creating stress and undermining their self-confidence (Townsend,2012).

A

Bullying

23
Q

____ is behavior that lacks authentic respect for others that requires time, presence, willingness to engage in genuine discourse and intention to seek common ground (Clark, 2010)

A

Incivility

24
Q

_____ occurs when employees ‘gang up” on an individual.

A

Mobbing

25
Q

When bullying, incivility and mobbing occur in the workplace, this is known as _____.

A

workplace violence

26
Q

Conflict Resolution Strategies

each party gives up something it wants.

A

Compromising

27
Q

Conflict Resolution Strategies

Involves give-and-take on various issues among the parties. Seeks to achieve agreement even though consensus will never be reached.

A

Negotiation

28
Q

Conflict Resolution Strategies

one party pursues what it wants at the expense of the others.

A

Competing

29
Q

Conflict Resolution Strategies

one party sacrifices his or her beliefs and allows the other party to win.

A

Cooperating

30
Q

Conflict Resolution Strategies

one party in a conflict attempts to pacify the other or to focus on agreements rather than differences.

A

Smoothing

31
Q

Conflict Resolution Strategies

parties involved are aware of the conflict but choose not to acknowledge it or attempt to resolve it.

A

Avoiding

32
Q

Conflict Resolution Strategies

all parties set aside their goals and work together to establish a superordinate or priority common goal.

A

Collaborating