MIDTERMS : Controlling

Question 1

Audit performed after the patient receives the service

Answer 1

Retrospective audits

Question 2

Performance Evaluation

Rates desired job expectations on a scale of importance to the position

Answer 2

Behaviorally anchored rating scales

Question 3

A person skilled in the theory and implementation of planned change

Answer 3

Change agent

Question 4

Audit where there is an attempt to identify how future performance will be affected by current interventions

Answer 4

Prospective audits

Question 5

Types of Decisions

• made to put on hold until conditions are met (time, money, etc.)

Answer 5

Contingent decisions

Question 6

Performance Evaluation

Employee and management agree upon goals of performance to be reached

Answer 6

Management by objectives

Question 7

Those that pull the system toward the change

Answer 7

Driving forces

Question 8

Lets employees know the level of their job performance as well as the organization’s expectations of them

Answer 8

Performance evaluation

Question 9

Types of Decisions

• whether or not to do
• then selection
• alternatives
• pros and cons

Answer 9

Whether decision

Question 10

Those that pull the system away from change

Answer 10

Restraining forces

Question 11

Total Quality Management also referred to as ____, a philosophy developed by ____ revolves around the individual as the focal element on which production and service depend on and that the quest for quality is an ongoing process.

Answer 11

continuous quality improvement
Dr. W. Edward Deming

Question 12

Stages of Planned Change (by Kurt Lewin)

Change agent identifies, plans and implement appropriate strategies, ensuring that driving forces exceed restraining forces

Answer 12

Movement stage

Question 13

Performance Evaluation

A narrative appraisal of job performance

Answer 13

Essays

Question 14

Performance Evaluation

Rates the performance on job requirements

Answer 14

Job dimension scales

Question 15

Audit used to measure the process of care or how the care was carried out and assume that a relationship exists between the process used by the nurse and the quality of care provided.

Answer 15

Process audits

Question 16

Change that results from a well-thought out and deliberate effort to make something happen.

Answer 16

Planned Change

Question 17

A systematic and official examination of record, process, structure, environment, or account to evaluate performance.

Answer 17

Audit

Question 18

Refers to the activities that are used to evaluate, monitor, or regulate services rendered to customers.

Answer 18

Quality Control

Question 19

A ____ is a document that compares planned financial outcomes with the actual financial outcome. In other words, it compares what was supposed to happen with what happened.

Answer 19

variance report

Question 20

Stages of Planned Change (by Kurt Lewin)

Occurs when the change agent convinces members of the group to change or when guilt, anxiety or concern can be elicited.

Answer 20

Unfreezing stage

Question 21

The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.

Answer 21

Healthcare Quality

Question 22

Audit that reflect the end result of care or how the patient’s health status changed as a result of an intervention.

Answer 22

Outcome audits

Question 23

Performance Evaluation

Assessment of work performance carried out by peers

Answer 23

Peer review

Question 24

Types of Decisions

• choosing from alternatives
• based on pre-defined
• criteria

Answer 24

Which decision

Question 25

Performance Evaluation

Rates an individual against some standard

Answer 25

Trait rating scales

Question 26

Change that is unplanned or accidental

Answer 26

Change by drift

Question 27

A production system built on the complete elimination of waste and focused on the pursuit of the most efficient production method possible. Healthcare organizations that use this would have caregivers not only attempt to directly solve problems as they occur but also would help them to determine the root cause of the problem so that the likelihood of the problem recurring would be minimized.

Answer 27

Toyota Production System

Question 28

Performance Evaluation

An appraisal of performance done by the employee

Answer 28

Self- appraisals

Question 29

Audit performed while the patient is receiving the service.

Answer 29

Concurrent audits

Question 30

Stages of Planned Change (by Kurt Lewin)

Change agent assist in stabilizing the system so it becomes integrated into the status quo.

Answer 30

Refreezing

Question 31

Performance Evaluation

Rates performance against a set list of desirable job behaviors

Answer 31

Checklists