MIDTERMS : Controlling Flashcards
Audit performed after the patient receives the service
Retrospective audits
Performance Evaluation
Rates desired job expectations on a scale of importance to the position
Behaviorally anchored rating scales
A person skilled in the theory and implementation of planned change
Change agent
Audit where there is an attempt to identify how future performance will be affected by current interventions
Prospective audits
Types of Decisions
- made to put on hold until conditions are met (time, money, etc.)
Contingent decisions
Performance Evaluation
Employee and management agree upon goals of performance to be reached
Management by objectives
Those that pull the system toward the change
Driving forces
Lets employees know the level of their job performance as well as the organization’s expectations of them
Performance evaluation
Types of Decisions
- whether or not to do
- then selection
- alternatives
- pros and cons
Whether decision
Those that pull the system away from change
Restraining forces
Total Quality Management also referred to as ____, a philosophy developed by ____ revolves around the individual as the focal element on which production and service depend on and that the quest for quality is an ongoing process.
continuous quality improvement
Dr. W. Edward Deming
Stages of Planned Change (by Kurt Lewin)
Change agent identifies, plans and implement appropriate strategies, ensuring that driving forces exceed restraining forces
Movement stage
Performance Evaluation
A narrative appraisal of job performance
Essays
Performance Evaluation
Rates the performance on job requirements
Job dimension scales
Audit used to measure the process of care or how the care was carried out and assume that a relationship exists between the process used by the nurse and the quality of care provided.
Process audits
Change that results from a well-thought out and deliberate effort to make something happen.
Planned Change
A systematic and official examination of record, process, structure, environment, or account to evaluate performance.
Audit
Refers to the activities that are used to evaluate, monitor, or regulate services rendered to customers.
Quality Control
A ____ is a document that compares planned financial outcomes with the actual financial outcome. In other words, it compares what was supposed to happen with what happened.
variance report
Stages of Planned Change (by Kurt Lewin)
Occurs when the change agent convinces members of the group to change or when guilt, anxiety or concern can be elicited.
Unfreezing stage
The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.
Healthcare Quality
Audit that reflect the end result of care or how the patient’s health status changed as a result of an intervention.
Outcome audits
Performance Evaluation
Assessment of work performance carried out by peers
Peer review
Types of Decisions
- choosing from alternatives
- based on pre-defined
- criteria
Which decision
Performance Evaluation
Rates an individual against some standard
Trait rating scales
Change that is unplanned or accidental
Change by drift
A production system built on the complete elimination of waste and focused on the pursuit of the most efficient production method possible. Healthcare organizations that use this would have caregivers not only attempt to directly solve problems as they occur but also would help them to determine the root cause of the problem so that the likelihood of the problem recurring would be minimized.
Toyota Production System
Performance Evaluation
An appraisal of performance done by the employee
Self- appraisals
Audit performed while the patient is receiving the service.
Concurrent audits
Stages of Planned Change (by Kurt Lewin)
Change agent assist in stabilizing the system so it becomes integrated into the status quo.
Refreezing
Performance Evaluation
Rates performance against a set list of desirable job behaviors
Checklists
