MGMT Ch.16 Flashcards
Organizational Culture
a common perception held by the organization’s members; a system of shared meaning
social glue that helps hold an organization together by providing appropriate standards for what employees should say or do
Institutionalization (what does this mean in context of an org. developing?)
a condition that occurs when an organization takes on a life of its own, apart from any of its members, and acquires immortality.
Socialization Process (steps)
Socialization Process:
- Pre-arrival: learning
- Encounter: employee sees real org.
- Metamorphosis: employee adjusts to the job
Outcomes:
- Productivity
- Commitment
- Turnover
Creating culture
- be a visible role model
- communicate ethical expectations
- provide ethical training
- reward ethical acts and punish unethical ones
- provide protective mechanisms
Communicating Culture
Stories
Rites
Rituals
Language
Rites
right of passage
Rituals
repetitive sequences of activities that express and reinforce the key values of the organization, which goals are most important, which people are important, and which are expendable
Stories (what does this mean for a business)
Anchor the past in the present and legitimize the current practices of an organization.
Language (what does this mean for a business)
These unique terms act as a common denominator to unite members of a given culture or subculture
Core Values
the primary or dominant values that are accepted throughout the organization
Core purpose
the primary purpose the organization exists
Strong Cultures
a culture in which the core values are intensely held and widely shared
Weak Cultures
core values are NOT intensely held or widely shared
Subcultures
mini cultures within an organization, typically defined by department designations and geographical separation
Companies discussed as examples of culture
Southwest Airlines, Nike, Disney, Nordstrom
