MGMT Ch. 18

Question 1

Organizational Development

Answer 1

a collection of planned change interventions, built on humanistic-democratic values, that seeks to improve organizational effectiveness and employee well-being.

Question 2

Adapting and resistance to change

Answer 2

Managers are primary change agents:

Education and Communication
Participation
Building Support and Commitment
Develop positive relationships
implementing changes fairly
Manipulation and Co-optation (buy of leaders of resistance group with major new role)
Selecting People who accept change

Question 3

Lewin’s 3 step model and forces for/against change

Answer 3

1) Unfreezing the status-quo
2) Movement to a desired end state
3) Refreezing the new change to make it permanent

Question 4

Creating a culture for change

Answer 4

Stimulate Innovation

Create a learning organization

Question 5

Addressing resistance to change at individual levels

Answer 5

• Selective Information processing
• Fear of the unknown
• Habit
• Security
• Economic Factors

Question 6

Addressing resistance to change at group levels

Answer 6

• Threat to resource allocations
• Threat to power relationships
• Threat to expertise
• Structural inertia
• Limited focus of change
• Group inertia

Question 7

Psychological causes of stress

Answer 7

Environmental
Organizational
Personal

Question 8

Managerial and organizational responses to stress (how to help employees)

Answer 8

• improved personnel selection and job placement
• training
• use of realistic goal setting
• redesigned jobs to increase control and reduce role ambiguity and work overload
• increased employee involvement
• offering employee sabbaticals
• establishment of corporate wellness programs

Question 9

Employee Wellness programs

Answer 9

organizationally supported programs that focus on the employee’s total physical and mental condition