MGMT Ch. 13

Question 1

Power

Answer 1

A capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes

Question 2

Formal Power

Answer 2

Is established by an individual’s power in an organization; conveys the ability to coerce or reward, from formal authority, or from control of information

Question 3

Personal Power

Answer 3

influence derived from an individual’s characteristics

Question 4

Types of Personal Power

Answer 4

Expert Power: influence based on special skills or knowledge

Referent Power: influence based on identification with a person who has desirable resources or personal traits

Question 5

Power Tactics

Answer 5

Begin with soft tactics that rely on personal power, use hard tactics that rely on formal power if soft tactics fail. Upward, downward, lateral influence

Question 6

Sexual Harassment

Answer 6

Unwelcome advances, requests for sexual favors, and other verbal or physical conduct of sexual nature.

Question 7

Types of Sexual Harassment

Answer 7

Quid pro quo

Hostile work environment: reasonable person

Question 8

How can managers avoid legal liabilities with sexual harassment?

Answer 8

• written SH policy
• ensure employees will not counter retaliation for complaints
• investigate every complaint
• make sure offenders are disciplined or terminated
• in-house seminars and training