MGMT Ch. 11

Question 1

4 Functions of Communication

Answer 1

Control
Motivation
Emotional Expression
Information

Question 2

Communication Process

Answer 2

The steps between a source and a receiver that result in the transfer and understanding of meaning

Sender
Encoder
Message
Channel
Decoding
Receiver
Noise 
Feedback

Question 3

Encoding Methods

Answer 3

Writing, gestures, verbal and non-verbal communication. Any thought that goes into the message and the tools used to create the message.

Question 4

Decoding Methods

Answer 4

Receiving the message and changing symbols to an understandable form

Question 5

Types of Communication

Answer 5

Downward - coming down from higher level
Upward - going to higher level
Lateral - same level

Question 6

Main principles of gender communication

Answer 6

Men:

• Emphasize Power
• Dominate
• Offer Solutions
• Boast

Women:

• Emphasize connection
• Criticize men for not listening
• Speak of problems to promote bonding
• Use more polite words
• Indirect tactics unless equal power

Question 7

Effective Listening

Answer 7

Ladder Approach

Look like you're listening
Ask questions to understand
Don't interrupt
Defuse your "dead spots"
Establish Trust
Resist defensive filtering

Question 8

How does using language differ?

Answer 8

Words mean different things. Age and Context are the biggest factors.

Question 9

Where does using language differ?

Answer 9

With parents and their children.