MGMT Ch. 17

Question 1

Job Analysis

Answer 1

Systematic procedures for identifying information about a job
-results in job description and specification

Question 2

Job specification

Answer 2

The knowledge, skills, and abilities needed to successfully perform a job

Question 3

Job description

Answer 3

a formal account of an employee’s responsibilities.

Question 4

Employee Selection Methods: reliability and validity

Answer 4

Initial
-meet basic criteria
--application forms
--background checks
Substantive:
-Written tests
-simulation tests
-interviews
Contingent:
-Final Check
-Hire

Question 5

Selection Practices

Answer 5

• References
• Work Sample Tests/Assessment Centers
• Physical Tests
• Written Tests
• Drug Tests
• Interviews

Question 6

Employee Performance Evaluation

Answer 6

feedback from internal and external sources

• identifies training needs
• human resource decisions
• feedback to employers and rewards

Question 7

Employee Training and development (types of training)

Answer 7

Basic Skills
Technical Skills
Problem-Solving Skills
Interpersonal Skills

Question 8

Training Methods

Answer 8

Presentation mediums
Hands-on
Group-building

Formal
Informal
On-the-job
e-training (computer based)

Question 9

Needs Assessment

Answer 9

Organizational Analysis
Person analysis
Task Analysis

Question 10

Training Design

Answer 10

effective training includes changing the work environment to support the trainees