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3rd QUARTER > Merchandising Final ALL CARDS > Flashcards

Merchandising Final ALL CARDS Flashcards

1
Q

Case or receptacle for dead human remains.

A

Coffin

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2
Q

Case or receptacle in which human remains are placed for protection, practical utility, and a suitable memory picture.Any box or container of one or more parts in which a dead human body is placed prior to interment, entombment, or cremation which may or may not be permanently interred, entombed, or cremated with the dead human body.

A

Casket

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3
Q

French word “casse”Chest of valuable possessions.Originally a jewelry box.

A

Casket

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4
Q

(FTC definition) A rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material and ornamented and lined with fabric

A

Casket

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5
Q

the purchase, display, and sale of goods

A

Merchandising

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6
Q

goods that are bought and sold

A

Merchandise

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7
Q

Examples of merchandise

A

CasketsVaultsUrns ClothingRegister books, memorial cards, etc.

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8
Q

What is the shape of a coffin?

A

Anthropoidal Shaped (human shaped)

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9
Q

What is the shape of a casket?

A

Rectangular Shaped

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10
Q

Materials from which caskets are made?

A

Wood Metal Polymer Fiberglass

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11
Q

Composition of wood

A

CelluloseLignin

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12
Q

1000’s of tiny hollow cells

A

Cellulose

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13
Q

Glue that binds cellulose togetherAllows wood to breathe

A

Lignin

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14
Q

Types of wood:

A

Solid woodLaminatesWood by products

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15
Q

Two categories of woods

A

HardwoodsSoftwoods

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16
Q

Deciduous / Leaf bearing trees / Close grain patternStrong and tough / More expensive than softwoods.Lose leaves in the fall

A

Hardwoods

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17
Q

Types of Hardwoods

A

Birch Cherry MahoganyMaple Oak Walnut

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18
Q

Constructed from different species of wood.

A

Select hardwoods

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19
Q

Examples of Select Hardwoods

A

cotton woodwillow tulip tree Salix

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20
Q

Select Hardwoods is also called…

A

Salix orWillow

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21
Q

Component parts of a single casket will NOT__________________

A

necessarily be constructed of the same species of wood.

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22
Q

Coniferous (Cone-bearing trees with needles)Less distinct grain patternKnot holes and other imperfections Soft and easy to work

A

Softwoods

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23
Q

Types of softwoods

A

Pine Spruce Cedar Poplar

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24
Q

Cone-bearing

A

Coniferous

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25
Q

Made by uniting superimposed layers of different materials.

A

Laminates

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26
Q

Types of Laminates

A

Wood veneer Artificial laminate

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27
Q

Not cone-bearing; is the ONLY softwood used in making select hardwood caskets.

A

Poplar

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28
Q

Created by gluing thin layer of wood of superior value or excellent grain to an inferior wood.

A

Wood veneer

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29
Q

Created by gluing thin layers of man-made material to an inferior wood or other material.

A

Artificial laminate

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30
Q

Examples of Artificial Laminate

A

Formica Vinyl

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31
Q

Types of Wood by-products

A

Corrugated fiberboard Composition board Plywood

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32
Q

Cardboard

A

Corrugated fiberboard

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33
Q

Particles of wood bonded together with waterproof glue.Different types distinguished by size and shape of wood particles.

A

Composition board

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34
Q

Types of composition boards…

A

Particle boardPressed boardFiberboardHardboardFlakeboard

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35
Q

Wood by products are used in the construction of…

A

Alternative containersCloth covered caskets (offered by York and Batesville Casket Companies)

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36
Q

Thin sheets of wood glued together with grains at right angle to one another.Odd number of sheets so grain on front and back runs same direction.

A

Plywood

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37
Q

Wood is measured in….

A

board feet

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38
Q

Board foot is….

A

1 foot square and 1 inch thick

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39
Q

An average casket contains how many board feet?

A

over 300

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40
Q

Wood is stronger than….

A

metal

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41
Q

Wood retains….

A

its shape longer

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42
Q

Wood caskets cannot be

A

“sealing” or “protective.”due to cellulose and lignin.

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43
Q

typically wood caskets do not contain

A

glass or bronze insert, but it is possible

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44
Q

People select wood because of….

A
  1. natural warmth & beauty2. uniqueness in grain patterns from species to species3. familiarity4. use in furniture and homes
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45
Q

Batesville provides for the Military when killed in active duty.

A

Revere Silver

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46
Q

Any metal formed from iron

A

Ferrous (Latin for iron) metal

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47
Q

The most common Ferrous Metal used in casket construction

A

SteelStainless Steel

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48
Q

Metal alloy (mixture) consisting mainly of iron and carbon.Commercial steel contains carbon in an amount up to 1.7%.Essential alloying constituent.

A

Steel

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49
Q

a substance composed of two or more metals.

A

ALLOY

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50
Q

Steel used in caskets because…

A

Low in carbonKeeps it soft (mild)Malleable (bendable, workable)

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51
Q

Measurement of thickness of metals.

A

Gauge

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52
Q

Number of sheets of metal necessary, that if stacked, would equal approximately one inch of thickness.

A

U.S. Standard Gauge

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53
Q

16 gauge is

A

1/16 of an inch

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54
Q

20 gauge is

A

1/20 of an inch

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55
Q

Characteristics of 16 guage

A

Lower gaugeThicker metal16 gauge is 67% thicker than 20 gauge.

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56
Q

Characteristics of 20 guage

A

Higher gaugeThinner metal

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57
Q

Metal alloy of steel, chromium, and sometimes nickelResist rust and corrosionMust have a minimum of 11% chormium

A

Stainless steel

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58
Q

Classification of stainless steel

A

400 Series (magnetic)300 Series (non-magnetic)

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59
Q

12% chromium0% nickelUsed in car mufflers

A

400 Series (magnetic)

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60
Q

18% chromium8% nickel Premium grade - stronger and better casketUsed in table ware, sailboats, cleats, shackler, jet engines.

A

300 Series (non-magnetic)

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61
Q

What makes the 300 series non-magnetic

A

The nickel

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62
Q

Any metal not formed from iron

A

Non-ferrous metal

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63
Q

Types of Non-ferrous metals

A

CopperBronze

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64
Q

Non-ferrous metals are also called

A

Precious &Semi-precious metals

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65
Q

Malleable, ductile, metallic elementCharacteristic reddish brown colorNaturally resistant to rust/corrosion

A

Copper

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66
Q

Types of copper caskets

A

Wrought copperCopper depositSeamless solid cast copper

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67
Q

A naturally occurring element that is mined out of the ground…NOT AN ALLOY.

A

Copper

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68
Q

Copper metal rolled into sheetsSheets pressed to form casket shell

A

Wrought copper

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69
Q

Core of copper metalCopper ions combined by an electrolytic process

A

Copper deposit

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70
Q

Molten copper poured into a moldMold broken awayVery expensive

A

Seamless solid cast copper

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71
Q

Metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%.Naturally resistant to rust/corrosion

A

Bronze

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72
Q

Types of bronze casket

A

Wrought bronzeCast bronze

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73
Q

What gives Bronze it’s color?

A

Tin or Zinc

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74
Q

Bronze metal rolled into sheetsSheets pressed to form casket shell.

A

Wrought bronze

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75
Q

Bronze is more expensive than Copper because…

A

it is mixed with 10% tin and sometimes zinc

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76
Q

Molten bronze poured into a mold and allowed to cool

A

Cast bronze

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77
Q

The most expensive type of casket is a….

A

Cast bronze casket

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78
Q

Classification of non-ferrous metals

A

Ounces per square footBrown and Sharpe gauge32 oz. (2lbs)48 oz. (3lbs)

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79
Q

Compound with a high molecular weightSimilar in appearance to plasticExtremely durable

A

Polymer

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80
Q

Other materials used in casket construction

A

PolymerFiberglass

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81
Q

Fine filaments of glass embedded in various resins

A

Fiberglass

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82
Q

Also used to manufacture infant caskets

A

Fiberglass

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83
Q

Main portions of the casket.

A

ShellCap(s)Body

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84
Q

Component parts consisting of the cap(s) and body.Seeing a closed casket is considered the ______.

A

Shell

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85
Q

Top most part of the casket shell.

A

Cap(s) (head & foot cap)

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86
Q

Portion of casket shell below the cap(s).

A

Body

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87
Q

Parts of the cap

A

CrownRimPieHeaderRim flangeGasket channel (not labeled)

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88
Q

Upper most part of the cap.Extend from rim to rim.Everything above the rim.

A

Crown

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89
Q

“S” shaped molding.Ogee.

A

Rim

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90
Q

Wedge shaped portion at each end of the crown.

A

Pie

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91
Q

ONLY Found on half - couch caskets.Medial portion (medium) of the head and foot cap.Face each other when the cap is closed.

A

Header

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92
Q

Turned under edge or horizontal portion of the rim/ogee.Comes in contact with the gasket or top body molding flange.

A

Rim flange

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93
Q

ONLY Found on half-couch gasketed caskets.Integral part of foot cap header.Holds transverse gasket to seal space between head and foot caps.

A

Gasket channel

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94
Q

Also called an Ogee

A

Rim

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95
Q

Rim Flange is also called…

A

Ogee flange.

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96
Q

Header is also called…

A

Bridge

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97
Q

Parts of the Body of the casket

A

Top Body Molding Flange

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98
Q

The Pie of the casket is also called….

A

fishtail

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99
Q

Horizontal portion of top body molding.Placement of gasket on protective casket.

A

Top Body Molding Flange

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100
Q

Top Body Molding Flange is also called…

A

Body ledge flange

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101
Q

Molding along uppermost edge of the body panels.

A

Top body molding

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102
Q

Top body molding is also called…

A

Body ledge

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103
Q

Sides and ends of the casket shell.Side - on front and back sides.End - at head and foot ends.Where the handles are attached.

A

Body panels2 sides (front & back) & 2 ends (head & foot)

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104
Q

Less expensive caskets do not contain…

A

Top body molding

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105
Q

Molding along lower most edge of the body panel.

A

Base molding

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106
Q

Portion of casket body that is not visible.Rest on the bier.

A

Bottom

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107
Q

Reinforcing groves in bottom.Add strength on metal caskets.

A

Stiffeners

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108
Q

Casket hardware

A

HandlesCornersThese are added to the shell.

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109
Q

Types of casket handles

A

Swing barStationary barBail

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110
Q

Moveable casket handle with a hinged arm.Full lengthIndividual

A

Swing bar handle

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111
Q

Runs entire length of each side body panel.

A

Full length swing bar handle

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112
Q

Single handlePlaced along end and side body panel.One for each casket bearer.

A

Individual swing bar handle

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113
Q

Non-moveable casket handle.Full lengthIndividual

A

Stationary bar handle

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114
Q

Runs entire length of side body panel.

A

Full length stationary bar handle

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115
Q

Placed along end and side body panel.One for each casket bearer.

A

Individual stationary bar handle

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116
Q

Single handleLug, arm, and bar are combined in one unit.

A

Bail handle

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117
Q

Parts of the casket handle

A

LugArmBarTip (not labeled)

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118
Q

Attached to the casket body.Ear

A

Lug

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119
Q

Attaches the bar to the lug.

A

Arm

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120
Q

Attached to the lug(stationary) or arm(swing)Grasped by the casket bearers.

A

Bar

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121
Q

Found on each end of the BARDecorative or ornamental portion.Covers exposed ends of the bar.Found only on swing bar handles.

A

Tip

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122
Q

The lug is also known as the…..

A

ear

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123
Q

Optional parts of the hardware.Attached to four corners of the body panel.Ornamental…covers seam where the corners meet

A

Corners of the casket

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124
Q

construction of handles and corners

A

metal (cast & stamped)plastic (extrusion)

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125
Q

Molten metal poured into a mold, allowed to cool, and remove from mold.Most expensive hardware production method.

A

Cast

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126
Q

Sheets of metal pressed into hardware components on a hydraulic press.Less expensive hardware.

A

Stamped hardware

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127
Q

Method of molding plasticInject molten plastic into a dye.

A

Plastic extrusion molding hardware

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128
Q

Interior components of a casket

A

Cap PanelRollGimpThrowApronExtendoverBedMattress coverBody liningHinge coverPillowBlanket

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129
Q

types of casket caps

A

full couchhalf couch

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130
Q

cap lifts as one complete unitcasket fully opened at head and foot endsexposes entire body

A

full couch caskets

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131
Q

rim, crown, and pies formed as one uniteraises as one piece

A

perfection full couch casket

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132
Q

cap cut into two sectionshead capfoot caponly head cap is opened for viewing

A

half couch caskets

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133
Q

rim, crown, and pie are formed as one unit with a transverse cut in the cap.forms head and foot cap

A

perfection half couch casket

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134
Q

focal part of the interiorfills the inside of the crownsometimes bordered by the rollComponents of the cap panel: Head panel Foot panel

A

cap panel

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135
Q

interior portion of the head cap

A

head panel

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136
Q

interior portion of the foot cap.

A

foot panel

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137
Q

in full couch casketfunctional or ornamental covering in foot endor located at both head and foot ends

A

inner panels

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138
Q

lines the rim and surrounds the cap panelsimilar to a picture frame

A

roll

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139
Q

strip of metal, plastic, or cloth attached to cap interior.covers area where roll is anchored to the rim flange

A

gimp

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140
Q

aesthetic covering for foot cap or inner foot panel

A

throw

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141
Q

portion of the throw extends downward into body of the casket or lining attached to under-surface of the foot panel

A

apron

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142
Q

extends over the top body molding for aesthetic value

A

extendover

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143
Q

portion on which decedent is placed.stationary/adjustable

A

bed

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144
Q

non-moveable bed

A

stationary bed

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145
Q

moveableRaised and lowered with mechanical device.Tilting mechanism allows side to side movement.Proper positioning of decedent.

A

adjustable bed

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146
Q

Individual swing bar handle is also known as…

A

Single swing bar handle

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147
Q

Individual stationary bar handle is also known as…

A

Single stationary bar handle

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148
Q

Interior cloth or materialCovers mattress or bedding.

A

Mattress cover

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149
Q

Material which drapes the inside perimeter of the body of the casket.

A

Body lining

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150
Q

Covers the hinges that attach casket cap to casket body.Extends from the roll and becomes a part of the body lining.

A

hinge cover

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151
Q

the hinge cover is also called

A

hinge skirt

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152
Q

Small cloth sleeveCovers hinge which keeps the head cap open.

A

hinge sleeve

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153
Q

types of pillows

A

headfoot

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154
Q

for placement and positioning of decedent’s head

A

head pillow

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155
Q

for feet in full couch casket

A

foot pillow

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156
Q

no distinction between head and foot panels in a _______________

A

full couch casket

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157
Q

Covers lower portion of decedent in a full couch casket.In absence of inner foot panel

A

Blanket

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158
Q

the ROLL is also called….

A

covepuffing

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159
Q

Gimp is also known as…

A

fold

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160
Q

a throw is also known as

A

OverthrowOverlay

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161
Q

the apron is also known as the….

A

skirt

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162
Q

Casket key inserted into opening in top body molding at the foot end.Threaded cover seals the opening.Most common

A

end lock casket

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163
Q

Similar to end lock.Top body molding on front side.Located where the head and foot caps meet.

A

Side lock casket

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164
Q

side lock casket is also called…

A

front lock casket

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165
Q

Small lever or handle pulled forward to open cap Pushed backward to close cap(s).Pulls cap(s) against the gasket.

A

Lever lock casket

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166
Q

Screw-type fastener.Seal created as fasteners are tightened.Pulls cap(s) against the gasket.ALSO IN A NON-GASKETED CASKET

A

threaded fastener casket

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167
Q

Pushed backward or pulled forward to open cap Spring-loaded or operated manually.Hold latch when closing.Prevents loud “click” sound.

A

latch closure casket

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168
Q

Types of gasketed caskets…

A

End lockSide lock (front lock)Lever lockThreaded fastener

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169
Q

Types of non-gasketed casket closures

A

latch closurethreaded fastenerchemical compound hermetically sealed

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170
Q

Epoxy, glue, etc.Secure cap(s) to the body.May create “protective/sealing” casket.Depending on materials and casket construction.

A

Chemical compounds

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171
Q

Completely sealed by fusion or soldering.Air and water-tight.

A

Hermetically sealed

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172
Q

standard adult sized wood casket

A

75” x 22”

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173
Q

Casket size is based on ______________. The size may vary between ________________.

A

inside dimensions manufacturer

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174
Q

standard adult sized metal casket

A

78” x 23”

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175
Q

For an oversize or extra size casket the width increases by……

A

2 inches

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176
Q

Each X equals _____ inches wider

A

2

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177
Q

XX means ______ inches wider

A

4

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178
Q

XXX means ______ inches wider

A

6

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179
Q

Length of an oversized casket increases by _______

A

3 inches

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180
Q

Adjustments in length may/may not correspond with ______________

A

increases in casket width

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181
Q

an oversize casket may require_____________

A

an oversize outer burial container

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182
Q

You should measure ___________ of the casket, including _____ & ___________.

A

outside dimensionsbodyhardware

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183
Q

material of an infant and child caskets are __________

A

similar to or same as adult caskets, but dimensions vary.

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184
Q

size increase of infant/child casket is by ________

A

6 inch steps (increments) in length

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185
Q

infant/child cast widths are made ____________ to length

A

proportional

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186
Q

OBC stands for….

A

outer burial containers

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187
Q

any container designed for placement in the grave around the casket

A

outer burial containers

188
Q

types of outer burial containers

A

burial vaultsgrave boxesgrave liners

189
Q

Just because you order an oversized casket DOES NOT mean that ______________

A

the length will change from the normal length

190
Q

Always _________ the infant/child before ordering the casket.

A

measure

191
Q

according to FTC-a generic name for any container which surrounds the casket in the grave…this includes vaults and grave liners

A

OBC

192
Q

outer container which offers protection from the earth load. Possesses “sealing” or “protective” qualities.

A

Vault

193
Q

Originally used to prevent grave robbery, now supports the earth load.Often required for cemetery maintenance purposes and inhibits (limits) the intrusion of outside elements.

A

vault

194
Q

materials used in vaults

A

concretemetalpolymerfiberglass

195
Q

types of concrete vaults

A

non-reinforcedreinforced

196
Q

these concrete vaults include steel rods, wire mesh, or some other material.Strengthens the concrete

A

reinforced concrete vaults

197
Q

Interior styles of caskets

A

Shirred Crushed Tufted Tailored Semi-tailored Specialty panels

198
Q

Material is drawn or gathered in parallel strips and sewn with multiple needles.

A

Shirred interior

199
Q

Created by placing a lining material on a metal form, adding weights, steaming, and attaching to a suitable upholstery (backing) material.Gives appearance of shirred interior.Less expensive.

A

Crushed interior

200
Q

Created by placing padding material between lining and backing materials.Stitches are made.Forms small raised puffs.Typically most expensive styles of casket interior.

A

Tufted interior

201
Q

Fabric tightly stretched or drawn.Creates smooth appearance.

A

Tailored interior

202
Q

Combination of tailored interior with one or more other styles.

A

Semi-tailored interior

203
Q

Custom designed and hand-crafted panels.Inserted and replace standard head panel.

A

Specialty head panel

204
Q

Interior material

A

Lining materialsBacking materialsPadding material

205
Q

Lining materials

A

Line the portion of the casket.Typically designed to match interior components.

206
Q

Types of lining materials

A

CrepeSatinVelvetLinenLinen weaveTwill weave

207
Q

Thin crinkled cloth of silk, rayon, cotton, or wool. Typically in less expensive caskets.

A

Crepe

208
Q

Fabric woven to create a smooth lustrous face and dull back.

A

Satin

209
Q

Fabric of silk, cotton, and possibly rayon with a nap.Typically most expensive style of casket interior.

A

Velvet

210
Q

Fabric made from flaxNoted for strength, coolness, and luster.

A

Linen

211
Q

Fabric woven to look like linen.Less expensive than linen.

A

Linen weave

212
Q

Textile weave in which threads are crossed over one another to give an appearance of diagonal lines.

A

Twill weave

213
Q

Add support and weight to lining materials.

A

Backing materials

214
Q

Types of backing materials

A

CardboardMasselinPlastic

215
Q

Corrugated fiberboardOften used as lining material in the foot panel of selected caskets.

A

Cardboard

216
Q

Pressed paper in sheet form.

A

Masselin

217
Q

Synthetic or natural organic material shaped when soft and then hardened.Also available in sheets.

A

Plastic

218
Q

Add bulk and softness.

A

Padding materials

219
Q

Types of padding materials

A

CottonPolyethylene foamShredded paperSpun polyester

220
Q

Wood shredded into spaghetti-like stringsSometimes called wood wool.

A

Excelsior

221
Q

Casket exteriors

A

WoodMetalFiberglassPolymer

222
Q

Woods can be…

A

UnfinishedNatural finishPainted finishesLaminateCloth covered

223
Q

Wood left in its natural stateLess expensiveCremation casket

A

Unfinished

224
Q

StainedUnstainedBased on appearance, color, and purpose of the finished product.Burial casket vs. cremation casket

A

Natural finish

225
Q

Types of wood finishes

A

Polished Semi-gloss Satin Flat

226
Q

Smooth and glossyProduced by polishingCreates reflective or “mirror” finishBurnishedAlso known as gloss finish

A

Polished finish

227
Q

Low lusterShiny or reflective finishLess pronounced than polished finish

A

Semi-gloss finish

228
Q

Semi-luster or semi-gloss finishSmoothWith well-defined lines or striations“Brushed marks”Creates “textured” appearance

A

Satin finish

229
Q

Dull lusterless surfaceNo shine or glossAlso known as matte finish

A

Flat finish

230
Q

Use of various colors of paintApplied directly to the wood

A

Painted finish

231
Q

Made by uniting superimposed layers of different materialFormicaVinylOn wood

A

Laminate

232
Q

Various types of materialVarious types of finishesLess expensive casketsCan be placed on wood

A

Cloth covered

233
Q

Cloth materials

A

BroadclothDoeskinPlush

234
Q

Twilled, napped, woolen, or worsted fabricSmooth lustrous face and dense textureCotton, silk, or rayonWoven in plain or rib weaveSoft semi-gloss finish

A

Broadcloth

235
Q

Heavy durable cotton fabricShort (1/8 inch or less) thick, velvety nap on one sideSuede-like appearanceAlso known as moleskin

A

Doeskin

236
Q

Woven clothNap exceeding 1/8 inchAlso known as high pile

A

Plush

237
Q

Types of cloth finish

A

SmoothEmbossed

238
Q

No distinct pattern or raised surface

A

Smooth

239
Q

Raised design above the surface.

A

Embossed

240
Q

Metal finishes

A

BrushedPlatedSprayed

241
Q

Bare metal scratched with an abrasive.Finished until a smooth high gloss is obtained.Creates “textured” appearance.

A

Brushed finish

242
Q

Base metal coated by another metal.Through electrolytic processIdentified by word “deposit”“Copper deposit”

A

Plated finish

243
Q

Types of Sprayed Finishes

A

Polished finish Crinkled finish Hammertone finish Flat finish

244
Q

This is also a finish in a wood casket

A

polished finish

245
Q

Metal coated with paint Wrinkles as it dries Less expensive caskets

A

Crinkled finish

246
Q

Metal coated with paint “Indentations” appears as paint dries Creates small indentation Like striking with a ball peen hammer Less expensive casket

A

Hammertone finish

247
Q

hammertone is also known as

A

hammertex

248
Q

Defined previously Same as wood casket finish

A

Flat finish

249
Q

Material consisting of extremely fine filaments of glass embedded in various resins.

A

Fiberglass

250
Q

Compound similar in appearance to plasticHigh molecular weight creates an extremely durable substance

A

Polymer

251
Q

Types of Polymer or Fiberglass finishes

A

Woodgrained“Simulated wood”Polished or glossSprayed

252
Q

Styles of cap openings

A

Perfection couch Single hinged panel Slip panel

253
Q

Crown, pie(s), and rim formed as one piece

A

Perfection (half/full) couch

254
Q

Cap in two piecesRim and foot panel hinged to top body moldingHead panel hinged to the rimSingle hinged capBoth caps opened for casketingHead panel opened for viewingLess viewing area than perfection half couch

A

Single hinged panel

255
Q

Head cap completely removed for viewingRemains viewed from either sideSlip topPriest casket

A

Slip panel

256
Q

Shell designs are classified by…

A

ends & cornersbody panel

257
Q

Types of ends and corners

A

ellipticoctagonsquareround

258
Q

ends in shape of a half circle

A

elliptic

259
Q

eight angles or cornerseight sides or surfaces on body panel

A

octagon

260
Q

corners meet at right angles to one another with distinct edge

A

square corner

261
Q

corners rounded rather than square

A

round corner

262
Q

types of body panels

A

flaring squarevertical sidestate casketurnside

263
Q

sides and ends of body flare out from body to top.narrower and shorter at bottom then opening at the top.

A

flaring square

264
Q

body sides at 90 degree angle to the bottomcorner may be rounded

A

vertical side

265
Q

body panels at 90 degree angle to the bottomcorners from 90 degree anglevertical side square

A

state casket

266
Q

body panel shaped like an urnmost expensive casket shell designmore labor in manufacturing

A

urnside

267
Q

closure methods

A

gasketednon-gasketed

268
Q

“protective”…“sealing”

A

gasketed

269
Q

“non-protective”…“non-sealing”

A

non-gasketed

270
Q

gasketed casket components

A

gaskethingeslocking mechanism

271
Q

Gum rubber substance to top body molding flange.Transverse gasket in gasket channel on half-couch caskets.Creates air and water-tight seal

A

Gasket

272
Q

Specially designed to maintain “protective/sealing” qualitiesAttach cap(s) to body.

A

Hinges

273
Q

Sliding rod or metal bar.Hooks or cut portions engage eyes on the cap(s).Pulls rim flange against rubber gasket.

A

locking mechanism

274
Q

Vaults are lined and unlined…if lined it is done with___________________

A

PolystyreneABS materialMetalAsphalt coated

275
Q

plastic like compound, developed in 1960 by Wilbert Vault STRENTEX

A

Polystyrene

276
Q

plastic like compound used in football helmets-developed in 1970’s.

A

ABS Material

277
Q

stronger and more durable than polystyrene

A

ABS Material

278
Q

non-corrosive / non-rusting….most expensive concrete vaults, stainless steel, copper, bronze.

A

metal

279
Q

vault interior, not as effective as other lining materials, more protection than element alone

A

asphalt coated

280
Q

materials used for metal vaults

A

galvanized steelstainless steelcopper

281
Q

other vault materials

A

polymerfiberglass same materials to manufacture caskets

282
Q

carbon steel coated with zinc by immersion for increased resistance to rust or corrosion

A

galvanized steel

283
Q

measured by US Standard GaugeDome with a base constructionUses the diving bell principle to sealsupports weight of the earth

A

Stainless steel/copper vault

284
Q

Vault finishes

A

asphalt coatinggalvanizedpainted

285
Q

methods of vault closure

A

air sealtop sealdouble seal

286
Q

utilizes air pressure created by placing the dome into the base. “Diving bell” principle Air pressure prevents entrance of water

A

air seal

287
Q

type of air seal vault…

A

Clark grave vault

288
Q

utilizes an epoxy compound in conjunction with a tongue-in-groove closure at the top of the vault

A

top seal

289
Q

type of top seal vault

A

wilbert burial vault

290
Q

utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and base

A

double seals

291
Q

STANDARD inside dimensions of a burial vault

A

30” wide86” long

292
Q

protection from earth load without sealing qualitiessupports weight of the earthoften minimum requirement by the cemeteryprevents grave from sinking from disintegration of casket and use of cemetery maintenance equipment.Is the purpose of……

A

grave liners

293
Q

types of material of grave liners

A

concretepolymer fiberglasswood

294
Q

holes in bottomallows water to seep outprevents casket from bobbing up and down

A

concrete grave liner

295
Q

temporary materialdisintegrates quicklyseldom used

A

wood grave liner

296
Q

types of grave liners

A

grave boxsectional

297
Q

grave liner that has body with a one or two piece lid (cover)

A

grave box

298
Q

grave box is also known as…

A

concrete box

299
Q

grave liner that has six or eight slabs of unfinished concrete placed around the casket.

A

sectional grave liner

300
Q

sectional grave liner also known as…

A

concrete sectional

301
Q

types of other containers

A

transfer containeralternative containercombination unit

302
Q

outer enclosure used to protect the body and or casketed remains during transportation

A

transfer container

303
Q

types of transfer container

A

combination caseair trayziegler casewood box

304
Q

particle board box with a cardboard tray and cover.Satisfies air shipping regulations. Body may not be embalmed but shipped in Ziegler Case.

A

Combination case

305
Q

LargerUsed to ship casketed remainsWooden tray with a cardboard covering for the casket

A

air tray

306
Q

Gasket sealed metal containerUsed as a shipping container or inserted into casket shellFor decomposed body

A

ziegler case

307
Q

ziegler case is also called…

A

metal case

308
Q

for casked or non-casketed bodyrarely used

A

wood box

309
Q

When shipping by air….

A

Air Transportation Association guidelines and Federal Aviation Administration regulations must be followed.Always check each airline

310
Q

Unfinished wood box or other non-metal receptacle or enclosure.Without ornamentation or a fixed interior lining.Designed for encasement of human remains.

A

alternative container

311
Q

Alternative container materials used…

A

fiberboardpressed woodcomposition materialslike materialswith or without an outside coveringoften used as cremation containers

312
Q

Unit or a series of units designed or intended to be used together as both a casket and permanent burial receptacle.Often seen with infant caskets

A

Combination Unit

313
Q

type of combination unit…

A

Wibert “cherub”

314
Q

silky fibers around seeds of silk also used for padding

A

K-Pok

315
Q

Excelsior is also called…

A

wood wool

316
Q

Stone or metal structureCommemorates the life, deeds, or career of a deceased person.From the Latin word meaning “to remind”

A

Monument

317
Q

Stone or metal structure Built for the purpose of remembering

A

Memorial

318
Q

Small headstones with one or more piecesIdentifies individual graves

A

Marker

319
Q

Purpose of a monument

A

Identify Memorialize

320
Q

Purpose of a monument Identify

A

Information about the deceased Name Date of birth Date of death Other information Family, spouse, etc.

321
Q

Purpose of a monument Memorialize

A

Epitaph Inscription placed on a monument to commemorate the deeds or qualities of the deceased.

322
Q

Monument erected to the memory of the dead, with the dead human body not present.

A

Cenotaph

323
Q

Parts of a monument

A

Base Tablet (die) Accessories

324
Q

Lower or supporting portion of the monument May have first, second, or third (tier)

A

Base

325
Q

Main upright portion of the monument above the base Also called Die

A

Tablet

326
Q

Vase for flowers Picture of decedent Similar items

A

Accessories

327
Q

Styles of monuments

A

Temporary & Permanent

328
Q

type of monument Placed by funeral home or cemeteryShort-term identification of the grave

A

temporary

329
Q

type of monumentPlaced by a monument companyAccuracy is vital

A

permanent

330
Q

styles of permanent monuments

A

Flush Bevel topSlant

331
Q

styles of permanent monumentsTop set even with surrounding terrain “Memorial park” cemeteries

A

flush

332
Q

styles of permanent monumentsSet above ground with a slightly slanting top

A

Bevel top

333
Q

styles of permanent monumentsFace with an angle greater than 45 degrees but less than 90 degrees in relationship to surrounding terrain

A

slant

334
Q

Cemetery MEMORIAL consisting of a top piece supported by two standards. Used to identify family burial plots or in conjunction with a family MONUMENT

A

bench

335
Q

tablet or die is taller than it is wide

A

vertical tablet

336
Q

tablet or die is wider than it is tall

A

horizontal tablet

337
Q

Combination of any style May include carved statuary or other ornamentation

A

specialty

338
Q

Materials used for monuments

A

Stone- Granite, Marble, and SlateMetal- Bronze

339
Q

Stone monuments Very hard and natural igneous rock. Formed by heat and/or volcanic action. Visible crystalline texture Available in a number of colors - rose, black, gray, etc.

A

Granite

340
Q

Stone monuments Limestone rock with a crystallized texture created by metamorphism often with a mottled appearance. Light and dark areas of lines

A

Marble

341
Q

Stone monuments Dense, fine-grained metamorphic rock produced by compression of various sediments (clay or shale).

A

Slate

342
Q

rock created by pressure, heat, and water resulting in a compact and highly crystalline condition

A

Metamorphism

343
Q

Stone monuments Same material used in casket construction Cast bronze

A

Bronze

344
Q

Building containing crypts or vaults for entombment. Above ground structure for burial

A

Mausoleum

345
Q

Chamber in a mausoleum for entombment of casketed remains

A

Crypt

346
Q

types of crypts

A

Individual cryptCompanion cryptFamily crypt

347
Q

Structure, room, or space in a mausoleum or other building. Contains niches or recesses for cremated remains.

A

Columbarium

348
Q

Recess or space in a columbarium for permanent placement of cremated remains.

A

Niche

349
Q

type of niche

A

Individual Companion Family

350
Q

Types of mausoleum or columbarium

A

public and private

351
Q

Types of mausoleum or columbariumpublic

A

Cemetery or other location Mausoleum Columbarium Combination

352
Q

Types of mausoleum or columbariumprivate

A

Cemetery or other location Family Individual

353
Q

Area of ground set aside and dedicated for final disposition of dead human bodies. Latin word “ceometerium” meaning “A sleeping place”

A

Cemetery

354
Q

a cemetery is divided according to?

A

Section Block Lot Grave

355
Q

divisions of cemeteryLargest subdivisionContaining several blocks

A

section

356
Q

divisions of cemeterySubdivision containing several lots

A

block

357
Q

divisions of cemeterySubdivision containing several graves

A

lot

358
Q

divisions of cemeteryExcavation in the earth as a place for intermentIndividual burial space

A

grave

359
Q

Grave space where two or more persons may be buried in grave liners which have been stacked on top of each other.First person who dies is buried in the deepest grave liner. Subsequent burial on top

A

lawncrypt

360
Q

Section in a cemetery set aside for the scattering of cremated human remains.

A

scattering garden

361
Q

Container used for cremation

A

CasketsAlternative containers

362
Q

Types of caskets for cremation

A

Burial casketsCremation casketsRental caskets (not cremated)

363
Q

Any casket used for burial purposes

A

Burial casket

364
Q

casket that is cremated with dead human body

A

Cremation casket

365
Q

For visitation and funeralBody placed in another container for final dispositionRe-useable

A

Rental casket

366
Q

Designed for placement in casket shellMade from cardboardContains pillow and lining material which matches casket interior with cardboard coverFor transporting to cemetery

A

Rental casket insert

367
Q

Remember when using a rental casket

A

Family should sign a waiverAcknowledging it as a rental casketWhich has been used and will be used again

368
Q

Types of alternative containers

A

Corrugated containersPouchPlywood or particle boardWood box

369
Q

Constructed from a type of cardboard made with a series of alternate folds and ridges. Cardboard

A

Corrugated containers

370
Q

Leak resistant zippered bag / Contains a dead human body and body fluidsTypically used to remove remains from place of death

A

Pouch

371
Q

Suggested minimum volume for post cremation containers

A

200 cubic inches

372
Q

Types of post-cremation containers

A

Temporary Permanent

373
Q

Types of post-cremation containersCardboard or corrugated boxHard plastic containerBoth with plastic lining or bag to hold the cremains

A

Temporary

374
Q

permanent container for cremated remains

A

urn

375
Q

Cremation outer burial containers

A

Urn vaultLiners

376
Q

Cremation outer burial containersMetal or concrete vaultSealing or protective features

A

Urn vault

377
Q

Cremation outer burial containersEncase the urnNo sealing or protective features

A

Liners

378
Q

Other post-cremation merchandise

A

Pendants“Keepsake” or miniature urnsOther “unique” methods of disposing of cremains. Celestis, shotgun shell, pottery glaze

379
Q

Garments for burial purposes Specially designed for easy dressing Verity of items for men and women Suits, dresses, etc. Includes undergarments

A

Burial garments

380
Q

Available at the funeral home or florist Casket spray End pieces Corsages Boutonnieres Specialty items Potted plants

A

Flowers and plants

381
Q

Various miscellaneous items provided or used to compliment the service of a funeral director.

A

Sundry items

382
Q

Sundry items include

A

Register bookPrayer cardsReligious, fraternal, and military symbolsAcknowledgment/thank you cards.

383
Q

merchandising plan is also known as…

A

sales objective orsales plan

384
Q

planning equals…

A

profit (built into service fees)

385
Q

plan components

A

MerchandiseSelection of merchandiseCost and pricing Display

386
Q

What are these examples of?Evaluate the market Evaluate sales historyDetermine product availability Consider supplier recommendationsEstablish product and service mix

A

steps in planning

387
Q

considerations when selecting suppliers

A

payment termsavailability of productproduct supportproduct quality

388
Q

types of payment terms

A

cash discountrebatequantity discountconsignment

389
Q

Reduction of price for payment of an account within time limits.Established by the sales contract.

A

cash discounts

390
Q

what is this an example of? Terms: 2/10 net 30 2% discount if paid within 10 days Full payment (NET) due in 30 days

A

cash discounts

391
Q

Reduction in amount of a bill when a minimum quantity of merchandise has been ordered.

A

quantity discount (EOQ)

392
Q

what items would a quantity discount be used on?

A

casketsembalming fluids

393
Q

return of a portion of a payment

A

rebate

394
Q

giving merchandise to an agent to be cared for or sold.Payment is not made to the supplier until the merchandise is sold.

A

consignment

395
Q

What are these methods of?Markup Consumer value indexMerchandise value ratio Fixed multipleGraduated recovery

A

methods of determining prices

396
Q

Difference between merchandise (wholesale) cost and selling (retail) price.Retail - wholesale = _________

A

markup

397
Q

markup is also known as…

A

profit margin

398
Q

Percentage derived by dividing wholesale cost by the retail price.Spending more money should equal more value for each dollar spentWholesale divided by retail = _______

A

Consumer Value Index (CVI)

399
Q

Relationship between wholesale cost of merchandise and total cost of both service and merchandise to the consumer.Wholesale divided by (service + merchandise) = ________

A

merchandise value ratio (MVR)

400
Q

Staff services: such as… for obits, DC’s, papwerwork, etc. PLUS (+)Overhead costs: such as…Salaries, office supplies, rent, maintenance, utilities, etc.Sum of these costs divided by number of services (historically or projected) EQUALS (=) __________

A

service fee

401
Q

service fee should be….

A

reasonable

402
Q

A price determination method whereby the casket cost is multiplied by a constant factor. (number)Historically the fixed number has been three (3).

A

fixed multiple

403
Q

advantage of fixed multiple

A

easy to use and provides quality

404
Q

disadvantage of fixed multiple

A

no improvement in CVIno incentive to buy up

405
Q

The return of money produced by varying the amount expected on each selection.The amount of markup varies with the cost of the merchandise.

A

graduated recovery

406
Q

types of graduated recovery

A

increasedecreasemodified

407
Q

increase is less favorable with this…

A

graduated recovery

408
Q

markup the more expensive caskets

A

increase

409
Q

most win-win situation

A

decline price

410
Q

encourages consumers to buy better merchandise….provides for families who require lower priced caskets

A

modified declining

411
Q

Sales trend terminology

A

Average MedianModeQuartile

412
Q

average also known as…

A

mean

413
Q

the sum of a group of numbers divided by the number of units.

A

average

414
Q

a value in an ordered set of values which represent the midpoint, whereby there are an equal number of values above and below the midpoint value.

A

median

415
Q

the number that appears most frequently in a listing of numbers.

A

mode

416
Q

a division of the total into four intervals, each one representing one-fourth of the total.

A

Quartile

417
Q

find definition for this…

A

balanced line

418
Q

caskets sold in 2nd and 3rd quartile (Most people select in the middle)

A

range

419
Q

people usually begin in ______ price or move either direction

A

mid-range

420
Q

The number of times sales in a given price bracket occurs over a fixed period of time.

A

sales frequency

421
Q

different methods of price quotations…

A

Itemization (FTC) Package pricingBi-unit pricing Functional pricingUnit pricing (historical method)

422
Q

The method of price quotation by which each unit of service and/or merchandise is priced separately.Requirements of FTC

A

itemization

423
Q

The pricing method which groups together selected services and/or merchandise.

A

Package pricing

424
Q

examples of package pricing

A

unit pricingbi-unit pricingfunctional pricing

425
Q

FTC STATES….that ______ pricing method is acceptable if family receives an _________ General Price List

A

AnyItemized

426
Q

A method of price quotation showing separately the pricing of the service to be rendered and the price of the casket.

A

bi-unit pricing

427
Q

A method of price quotation in which the itemized charges are combined into several component parts.NOT like itemization where it is all broken down

A

functional pricing

428
Q

Historical method used prior to FTC regulationsA method of price quotation which creates one total price package for both service and merchandise.

A

unit pricing

429
Q

Any item obtained from a third party and paid by the funeral provider on the purchaser’s behalf.

A

cash advance

430
Q

Note…cash advance items may include…

A

Cemetery or crematory service Casket bearers TransportationClergy honoraria Flowers Musicians or singersNurses Obituary notices GratuitiesCertified copies of death certificates

431
Q

Study this card also…

A

Common to all forms of price quotations. Must comply with applicable federal and state laws. In most states, funeral directors, can only charge the price of the cash advanced items and handling fee – cannot be charged for the these items.

432
Q

Texas does not allow handling fees as long as they are disclosed to the family on the funeral contract.

A

check this card with Trakesha

433
Q

Review general price list, Merchandise Price List, Outer Burial Container Price List.

A

Merchandise Presentation

434
Q

a written memorandum – legal contract. Family does not have to pay for embalming when not requested. Texas does not require embalming but if not able to refrigerate body must be embalmed family can refute the charge.

A

contract

435
Q

a casket manufacture selection room can be located…

A

funeral homecatalogcomputerseparate building

436
Q

order of preference

A

Main levelUpper levelLower level

437
Q

preferred level of preference…

A

MAIN

438
Q

3rd level of preference…

A

LOWER

439
Q

2nd level of preference…

A

UPPER

440
Q

Types of selection rooms

A

Full size caskets Fractional displaysQuarter or End Panels / PicturesCatalog Computers

441
Q

minimum number of caskets in selection room per NATIONAL BOARD

A

12

442
Q

minimum number of caskets in selection room per Texas Law

A

5 which would include 2 full size

443
Q

maximum number of caskets in selection room per National Board

A

30

444
Q

selection room size

A

40-60 square feet per casket is recommended

445
Q

study card…

A

LIGHTING – 90 to 100 foot candles of illumination at casket level. Foot candle amount of illumination produced by one candle at a distance of one foot.

446
Q

types of lighting

A

directindirectfluorescentincandescent

447
Q

the illumination resulting from the glowing of a heated filament

A

incandescent

448
Q

reflected illumination of an object

A

indirect

449
Q

light shining on an object

A

direct

450
Q

illumination produced by a tubular electric discharge lamp, fluorescence of phosphors coating the inside of a tube.

A

flourescent

451
Q

distance of casket to the floor in selection room

A

distance from floor to bottom of casket…26-30 inches

452
Q

A wheeled collapsible support for the casket, used in the funeral home, church, or home.

A

church truck

453
Q

The stand or support upon which a casket rests in the selection room.

A

casket stand

454
Q

casket stand is also known as…

A

casket standard

455
Q

A device upon which two or three caskets are placed, one on top of the other for display.

A

casket rack

456
Q

Study this list of other displays in selection room

A

Urns Outer burial containersCremation containers MemorialsChildren’s caskets

457
Q

This is what?One room – accommodates all casketsFurniture group (table, lamp, and 2 chairs)Traffic flow through this room

A

selection room arrangement

458
Q

several caskets used to familiarize families.

A

Demonstration Group

459
Q

type of casket arrangement that show an increasing or decreasing in price

A

consecutive method

460
Q

type of casket arrangement that show woods, copper, etc.

A

grouping method

461
Q

methods of presentation

A

directindirect

462
Q

The method of selling caskets whereby the funeral director remains in the selection from the entire selection period.

A

direct selection room presentation

463
Q

advantages of direct selection room presentation

A

some families prefer the support

464
Q

disadvantages of direct selection room presentation

A

no privacy & restricts communicationmay be an influencemay misrepresent needs of family

465
Q

Makes introductory presentation to familyLeaves the selection room Returns upon request

A

indirect selection room presentation

466
Q

advantages of indirect selection room presentation

A

privacycommunication occursinfluences by FD eliminatedinformation may be better analyzed

467
Q

Disadvantages of indirect selection room presentation

A

No support; funeral director not available for questions; information may be ignored.

3rd QUARTER (20 decks)

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