Measure Phase Flashcards

1
Q

key components of the measure phase

A

Identify Inputs, data collection, measurement system analysis MSA, process capability/stability, & outputs

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2
Q

techniques that can be used for inputs

A

x-y matrix, 5whys, fishbone diagram, FMEA

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3
Q

Process mapping tools

A

SIPOC, flowchart, flow chart, deployment flow chart

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4
Q

VSM Value Stream Map

A

putting icons together in a process flow then adding data evolving about how long it takes to do things (use when figuring out TIME)

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5
Q

Spaghetti diagram

A

step to step in a physical layout, REGARDING DISTANCE

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6
Q

TRUE/FALSE The fewer the step the less confusion and things that can go wrong.

A

TRUE

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7
Q

top-down flow chart (commonly used for process mapping)

A

selectively expanding from highest level (5-9 high level activities) keep expanding until problem is reached

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8
Q

Activity Diagram/Process Flowchart

A

captures decision points, rework looks, complexity

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9
Q

Deployment Flowchart is used for___

A

large complex processes, multiple departments, handoffs are easily illustrated

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10
Q

What process is important for deployment

A

sequence and time of processes

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11
Q

VSM created to identify all the activities involved in ______ the product or _____ from start to finish

A

producing

service

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12
Q

What is included in the value stream for VSM?

A

supplies, operations, and end customer

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13
Q

Data regarding what times with inventories are useful for the Value Stream Map?

A

Lead & processing times

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14
Q

Define Uptime

A

% of time the process can operate if product is available (max uptime is typically 95% for most machines due to variablity and delays)

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15
Q

Define Setup Time

A

time to change from one type of work to anther

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16
Q

Define Batch size

A

quantity of product worked on and moved at one time

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17
Q

Define Rework Rate

A

% of total product that does not meet the customer requirement and must be worked again

18
Q

Define Scrap Rate

A

% of total product that does not meet the customers requirement and must be discarded

19
Q

Define Defect Rate

A

% of total product that does not meet the customers requirement (includes scrap & rework)

20
Q

Define Processing Time P/T

A

time the product is actually within a process being worked EX: time it takes to do something

21
Q

Define Cycle Time C/T = P/T divided by # of people working in process step

A

how often a part or product is actually completed by a process. the processing/production rate of a process or process step. Takes into account parallel processing processing and staffing

22
Q

Define Lead Times L/T

A

elapsed time it takes a product to move through the defined Value Stream start to finish. This includes all processing time & waiting and other Non Value Added time

23
Q

Define Number of People

A

of people required to operate the process

24
Q

Define Process Capacity

A

Available work time X Uptime % (divided by) Highest cycle time in process

25
Define Littles Law
used to estimate lead time for a process or wait time for a process step
26
Determine Lead Time
WIP(work in process/inventory/backlog) divided by Output Rate
27
Example of finding Lead Time: Output rate 30 orders/hr | Backlog: 100 orders
100 orders X 60min/200 minutes
28
(3) Steps to find the Process Capacity
1. Find step with highest cycle time CT (Process time/#of people or orders 2. Calculate Available Time (consider the hrs per shift) 3. Calculate Process Capability
29
Value Add Flow Analysis activities (3)
Customer Value Added, Business Value Added, Non-value Added (used to identify steps in a process for which the customer is really willing to pay for and what they wont)
30
Objective of value add flow analysis is to ____ the hidden costs, ____ unnecessary process complexity and related errors, _____ the process cycle time, _____ capacity by better utilizing resources
Eliminate the hidden costs, reduce unnecessary process complexity and related errors, reduce the process cycle time, increase capacity by better utilizing resources
31
True/False | Value Added is what the customers are willing to pay for
TRUE
32
True/False Business Value Added is the required financial activities
TRUE
33
Non-Value Added NVA steps are...
Does not add value, defects, errors, omissions, preparation/setup, inspection, 8 sources of wastes
34
What chart can you use to summarize and display the value added/business value,& non value added
Pareto chart
35
The mission for Value Add Flow is to improve the process by
eliminating the NVA, Reduce BVA, and Optimize the CVA
36
Spaghetti Diagrams is a graphical tool used to illustrate ____ and ____
space & distance
37
X-Y Matrix, the X are the inputs such as
controllable inputs, procedural inputs, noise (uncontrollable factors)
38
The X INPUTS can be used in other methods such as.....
Fishbone diagram, Process mapping, Data analysis
39
Fishbone technique includes labelling material, machine, method, ______, ______, & _____.
manpower, mother nature, measurements
40
FMEA Stands for?
Failure Mode & Effect Analysis
41
What is FMEA?
a structured or qualitative risk analysis of a system, design, or process in a product or service