MD PATIENT MANAGEMENT Flashcards
do no harm
autonomy
nonmaleficence
beneficence
justice
veracity
nonmal
truthfullness
autonomy
nonmaleficence
beneficence
justice
veracity
veracity
do good
autonomy
nonmaleficence
beneficence
justice
veracity
beneficence
patient autonomy is respect to patient what 2 things?
self determination
privacy
getting informed concent is dependent on what?
autonomy
nonmaleficence
beneficence
justice
veracity
AUTONOMY
consent: share info and obtain consent
if you do not obtain informed consent, what can you be tried with?
assualt and battery
who are considered minors?
under 18
can minors give consent?
NO
can give implied cosnent or assent but not acutal consent
a minor who is amancipated wants to give consent. can they?
yes !
they are free from care and control of parents
what are 5 ways a minor can give consent?
emergenchy situation
married
parent
pregnant
military
how long to keep patients charts and record?
as long as possible
most essential component of risk management?
documentation
a dentist who does not know how to do a case but attempts it anyways is violating what?
autonomy
nonmaleficence
beneficence
justice
veracity
nonmaleficence ( do nor harm)
taking continuing education course goes under what category
autonomy
nonmaleficence
beneficence
justice
veracity
nonmaleficence
acting for others is an example of
autonomy
nonmaleficence
beneficence
justice
veracity
beneficence
providing public services is example of
autonomy
nonmaleficence
beneficence
justice
veracity
beneficence
a dentist who slanders another patient is violating which ethic code?
autonomy
nonmaleficence
beneficence
justice
veracity
justice (fairness)
a dentist advertisement claims “ I do the best witeneing in the planet” this is violating which code of ethic?
autonomy
nonmaleficence
beneficence
justice
veracity
veracity
statute of limitations
laws that set maximum time after an event within which legal proceedings may be initiated
occurence rule ?
statute of limitatins starts to run after injury or malpractice occured ( clock starts ticking)
statute of limitations starts to run after injury or malpractice discovered
discovery rule
victim may not reasonably discover the injury until a considerable length of time has elapsed after the negligent act was committed
what is the standard of care?
the MINIMUM acceptable care
what is an expert testimony?
expert who has expertise in dentistry and can testify to existing STANDARD OF CARE and how it was breached by defendany
what is good samaritan act?
offers legal protection to health professionals who would provide reasonable assitance to people who are injjured, ill. in peril
mutual sense of trust and oppeness is called?
rapport
active listening examples
lean forward
repeat back (PARAPHRASE)
FACE PATIENT
EYE CONTACT
what is the first and most common nonverbal communication reaction?
eye and eyebrow movement
T or F saying “dont worry” is bad sign of verbal communication
T
do not falsely reassure
which of these should you NOT use
leading quewstions
open ended questions
closed questions
leading questions
do not direct patients rsponse a certain way!
a question such as “ do you need meds today?” is an example of
open ended question
closed question
leading question
probing
closed question
how should multiple treatment plans be presented to patient?
DESCENDING ORDER OF DESIRABILITY
most -> least
after presenting a tmnt plan, how should we asess patient level of understanding ?
TEACH-BACK method
what are the ABC of behavior change
A: antecedent: factor that facilitates ( causes) behavior
B: behaviour: behavior itself
C: consequence: result of behavior (good or bad)
a main is eating and gets food stuck between his teeth. He flosses to keep himsef from getting bacteria accumulation so he can be healthy.
Food getting stuck is an example of:
consequence
behavior
antecedent
ANTECEDEDNT: factor facilitates behaviour
a main is eating and gets food stuck between his teeth. He flosses to keep himsef from getting bacteria accumulation so he can be healthy.
patient not getting cavities in that area example of:
consequence
behavior
antecedent
consequence
WHAT ARE THE 5 STAGES OF CHANGE
- PRECONTEMPLATION: not considering change
- CONTEMPLATION: begins to consider
- PREPARATION : expresses desire
- ACTION: engaged in taking action
- MAINTANENCE : attempt to maintain change
PC- PAM
you speak to someone on the street about a cleaning the patient states “ could you tell me more about xrays? what are the pros and cons?
PRECONTEMPLATION:
CONTEMPLATION:
PREPARATION :
ACTION:
MAINTANENCE :
contemplation
patient at the dental office states that “ the first step is i am going to stop going to the candy jar when i pass by it”
PRECONTEMPLATION:
CONTEMPLATION:
PREPARATION :
ACTION:
MAINTANENCE :
preparation
patient states “ i made an appointment to have my teeth cleaned”
PRECONTEMPLATION:
CONTEMPLATION:
PREPARATION :
ACTION:
MAINTANENCE :
action
he actually made the appt
cognitive perception that you can execute behavior for given situation:
self efficacy
behavioral modeling
social reinforcement
SELF EFFICACY
cognitive = internal !!! (thoughts)
I want to stop smoking. my surrounding friends dont smoke so it is easier. what principle is this?
self efficacy
behavioral modeling
social reinforcement
behavioral remodeling
learn from models around you
positive social Consequence:
self efficacy
behavioral modeling
social reinforcement
social reinforcement
social ( external)
what is social cognitive theory and what are 3 examples ?
motivation to change behavior is influenced by several factors
- self efficacy (enternal preception that you yourself can execute behavior)
- behavioral modeling: learn from models around you
- social reinforcement : positive social consequences ex: praises, smiles, etc (external)
a patient truly belives he wont get cavities that is why they will not act on it. this is an example of what?
percieved susceptibility
a patient believes thy are susceptible to problems they will do something about it. this is an example of what?
cues to action
what are the 3 major types of BEHAVIORAL LEARNING?
CLASSICAL CONDITIONING: neural stimulas associated with natural respone ( dog hears whistle for food)
OPERANT CONDITIONING : response increased or decreaed due to reinforcement or punishent ( mouse pullin level for food)
OBSERVATIONAL LEARNING: learning occurs through observation of others
pavlovs dog is an example of what?
operant conditioning
classical conditioning
observational learning
classical conditioning
a patient walks into the office. they are absulotely terrified of going to the dental office. they are about to do a restorative procedure what is an example of unconditional stimulus in this situation and unconditional reaction?
pain from neefle : US
anxiety: UR
a patient walks into the office. they are absulotely terrified of going to the dental office. they are about to do a restorative procedure what is an example of neutral stimulus in this reaction?
dental chair
white coat
(NS: no real response)
after the procedure. describe how a patient becomes fearful of an unconditiones stimulus such as a chair or white coat when they come back to the practice?
patient now has an UNCONDITIONAL RESPONSE (anxiety) associated with a NEUTRAL STIMULUS (chair) with an UNCONDITIONED STIMULUS (pain from needle)
a patient starts to brush their teeth after the dentist tells them that brushing your teeth can stop you from getting a cavity filled. EX of what?
positive reinforcement
negative reinforcement
positive punishment
negative punishment
NEGATIVE REINFORCEMENT:
do good thing remove bad stimulus (brushing stop cavity)
OPERANT CONDITIONING MODEL: modifying behavior
a unruly child walks into the clinic. you promise them that if they behave they can get a prize. this is an example of what?
positive reinforcement
negative reinforcement
positive punishment
negative punishment
positive reinforcement
do good get rewarded
a unruly child walks into the clinic. you tell them not to moce around or they could get hurt. patient starts to move and bur punctures their cheek. what is this an example of ?
positive reinforcement
negative reinforcement
positive punishment
negative punishment
POSITIVE PUNISHMENT
do something bad and get punished ( basically do something and recieve consequence)
another example guy eat spoiled food and gets a stomach ache
a unruly child walks into the clinic. you give the kid a prize to calm down. kid does not behave so it is taken away. what is this an example of?
positive reinforcement
negative reinforcement
positive punishment
negative punishment
NEGATIVE PUNIHSMENT
do bad and remove good stimulus
ASKING AN ANXIOUS OR UNCOOPERATIVE CHILD TO OBSERVE THEIR SIBLING EXAMPLE OF WHAT?
OBSERVATIONAL LEARNING
board ?
what is the premack principle?
telling a kid we will only read bedtiem story if they floss
( making behaviour that has higher probability of being performed contingent pn something that has a lower probability of being perfomred)
internal vs external motivation
which one is more successful at changing behavior
IM: more successful. failed but knew you tried your best
EM: failed so you blamed the teacher
percon centered counseling style to assist in resolution from ambivalence ( not caring) to change
motivational interviewing
WHAT DOES OARS STAND FOR IN MOTIVATIONAL INTERVIEWING?
board ?
O: OPEN QUESTIONS
A: AFFIRMATION
R: REFLECTIVE LISTENING
S: SUMMARIZING
match motivation interiewing terms :
exploring motivation, goals, values,
ENGAGING, FOCUSING, EVOKING, PLANNIG
FOCUSING
FORMING A RELATIONSHIP:
ENGAGING
FOCUSING,
EVOKING
PLANNIG
engaging
elicint their own motivations:
ENGAGING, FOCUSING, EVOKING, PLANNIG
evoking
exploring how one might move towards change
ENGAGING, FOCUSING, EVOKING, PLANNIG
planning
sustain talk
change talk
commitment talk
favors change
ready to chance
not ready to change
ST: not ready
CT: favors change
Commit Talk: ready to change
percieved threat to ones well being
Stress
anxiety
STRESS
T or F an anxious person is more likely to sit still and not talk during procedure?
T
anxious patients typically require more __ to be comfortable
interpersonal space
1 stress management for patients
1 = TRUST
let patient know what to expect
patient can raise hand to break
use a timer
2 stress management
COMFORT
be empathetic :
i can see that ..
it seems like …
it soundsl ike …
diaphragmatic breathing is deep breathing triggerieng psysiologic relaxation response. this is an example of what stress management ?
COPING (use cognitive behavioral intervention
tensing and relaxing of muscle groups focusing on differensce between tension and relaxation. this is called what? example of what stressm management?
progressive muscle relaxation
COPING
copin stress management:
diphragmetic breathing and muscle relaxation
stress management using systemic desensitization chart?
basically managing anxiety throug relaxation. you expose patient to heirchy of increasing feared stimuli and you pair relaxation response with it until fear is diminished
decrease in response that occurs as a result of repeated or prolonged exposure to conditional stimulus
HABITUATION
4 KEYS OF COGNITIVE APPRASIAL OF THREAT ? ***
board ?
CONTROLLABILITY: how controllable siuation is
FAMILIARITY : how familir the situation is
PREDICTABILITY
IMMINENCE : if situation seems to be approaching near
child behavioral management 5 things
child oriented environment
ask them to be helpers
tell-show-do
ask about fears
count
pain involves what 2 things ?
cognition (acquiring knowledge)
emotion