Market Research Flashcards

1
Q

What is primary research ?

A

Research that is done by you

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2
Q

What are examples of primary research ?

A

Questionnaires
Telephone surveys

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3
Q

Why is primary research useful ?

A

You find new information
And gain customer views on your products

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4
Q

Advantages of primary research ?

A

Provides up to date, relevant and specific data of your products

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5
Q

Disadvantages of primary research ?

A

Expensive
Time consuming
Needs a large sample size to be accurate

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6
Q

What is secondary research ?

A

research published by other businesses

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7
Q

Why can secondary research be useful ?

A

Gives access to a wide range of data
Whole market
Can analyse past trends

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8
Q

What are examples of secondary research ?

A

Market research reports
Government publications
Newspapers
Magazines
Internet

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9
Q

What are advantages of secondary research ?

A

Cheaper
Easy to find
Instantly available

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10
Q

What are disadvantages of secondary research ?

A

Not always relevant
Not specific
Out of date

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11
Q

What is quantitive data ?

A

Anything you can measure

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12
Q

What is qualitative data ?

A

All about peoples feelings and opinions

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13
Q

What are the 2 categories sales can be split into ?

A

Product trial
Repeat purchase

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14
Q

What is product trial ?

A

Buying a product for the first time to try it out

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15
Q

What is a repeat purchase ?

A

When a customer comes back after a purchase to buy the product again and again

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16
Q

Why are loyal customers important ?

A

Because they will make lots of repeat purchases

17
Q

What are 2 ways to keep customers loyal ?

A

Loyalty cards
Product development

18
Q

What are loyalty cards ?

A

A card that you can earn points on by purchasing, and these points will save you money