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Business GCSE OCR, Edexcel, AQA - Marketing > Customer Service > Flashcards

Customer Service Flashcards

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1
Q

What are 6 examples of good customer service ?

A

Accurate product information

Reliability

Dealing with customers questions and concerns

Fulfilling order requirements

Delivering on time

After sale support and warranties

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2
Q

What are benefits for a business with good customer service ?

A

Customer satisfaction

Repeat purchases

Recommendations through word-of-mouth

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3
Q

What are disadvantages of bad customer service ?

A

Poor reputation

Falling sales

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Business GCSE OCR, Edexcel, AQA - Marketing (10 decks)

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