Managing Knowledge

Question 1

is an economic system where knowledge, information, and other intellectual capabilities of humans are the primary drivers of growth, productivity and innovation; features a highly skilled workforce, knowledge workers, who generate value for the organization through their expertise, critical thinking, and interpersonal skills

Answer 1

knowledge economy

Question 2

raw facts

Answer 2

data

Question 3

data that has been shaped into a form meaningful to humans

Answer 3

information

Question 4

discovering patterns, rules, contexts where information is useful, concepts, experience, and insight that provide an understanding for creating, evaluating, and using information

Answer 4

knowledge

Question 5

is the collective individual experience of applying knowledge to get a solution to a problem; involves where, when, and how to apply knowledge

Answer 5

wisdom

Question 6

knowledge that has been documented somewhere (20%)

Answer 6

explicit knowledge

Question 7

knowledge that employees know that has NOT been documented somewhere (80%)

Answer 7

tacit knowledge

Question 8

involves acquiring, storing, disseminating, and applying an organizations explicit and tacit knowledge to meet objectives

Answer 8

knowledge management

Question 9

four processes of knowledge management

Answer 9

acquisition, storage, dissemination, application

Question 10

generating and creating knowledge

Answer 10

knowledge acquisition

Question 11

documenting the knowledge in a digital form, so it can be stored and used later on

Answer 11

knowledge storage

Question 12

making the captured knowledge accessible to those who need it

Answer 12

knowledge dissemination

Question 13

using the disseminated knowledge which can lead to more knowledge that needs to be acquired

Answer 13

knowledge application