Management Information Systems Flashcards
______ is raw facts; ex: price of an item; employee number, customer review
data
_____ is data that has been processed/shaped into a form meaningful to humans; ex: average product rating, customer satisfaction, recommended products
information
sales and marketing would use this IS; identify customers, make customers aware of a product and sell the product; information like purchase habits, inventory levels, promotion strategies will help them improve business
customer relationship management system (CRM)
manufacturing and production would use this IS; interested in producing and delivering products and services; will assemble the product, check for quality, produce bills of material used; information like production efficiency, defective rates, schedules, sources of error in production is useful
supply chain management system (SCM)
finance and accounting would use this IS; responsible for managing the organizations financial assets and records; pay creditors, creating financial statements, and managing cash accounts; information like cash flow, financial status is important to know
accounting information system (AIS)
human resources would use this IS; responsible for attracting, developing and maintaining labour force; involves hiring employees, evaluating job performance, enrolling in employee benefits; interested in things like turnover; absenteeism, overtime, vs. hiring more staff, why certain positions are not being filled
human resources management system (HRMS) or a human resources information system (HRIS)
management interested in lowest level, monitor day-to-day activities of the company
operational management
operational mangement would use this IS to manage routine tasks like: tracking inventory; handling customer orders and fulfilment, checking packing lists, paying invoices, customer billing; frontline works can monitor the status of operations and relationships with external parties
transaction processing system (TPS)
management that implements plans dictated by senior management
middle management
middle management would use this IS to create routine reports of the same information every time
management information system (MIS)
middle management would use this IS to support ad hoc decision making (has more analysis capabilities)
decision support system (DSS)
upper level, cares about the long term strategic decisions and the financial success of the company
senior management
would use this IS to support ad hoc decision making requiring the judgement and insights from senior management
executive support system (ESS)
IS that integrates many of the other ISs into one big system and provide management with necessary reports
enterprise resource planning system
