MANAGEMENT SKILLS AND ROLES

Question 1

Types of managers

Answer 1

First line managers
Middle managers
Top managers

Question 2

Lowest level of management and manage the work of non-managerial employees

Answer 2

First line managers

Question 3

Manages the work of first line managers

Answer 3

Middle managers

Question 4

Responsible for making organization wide decisions, plants and goals in the entire organization

Answer 4

Top managers

Question 5

Mintzberg’s Management role approach

Answer 5

Interpersonal roles
Informational roles
Decisional roles

Question 6

Interpersonal roles includes

Answer 6

Figure head
Leader
Liaison

Question 7

Symbolic head, required to perform a number of routine duties

Answer 7

Figurehead

Question 8

Responsible for the motivation and direction of employees

Answer 8

Leader

Question 9

Maintains a network of outside contact who provide favors and information

Answer 9

Liaison

Question 10

Informational roles include

Answer 10

Monitor
Disseminator
Spokesperson

Question 11

Receives wide variety of information and serve as nerve center of internal and external information of the organization

Answer 11

Monitor

Question 12

Transmit information received

Answer 12

Disseminator

Question 13

Transmits information to outsiders on organizations plants, policies and results which serve as expert organization industry

Answer 13

Spokesperson

Question 14

Decisional roles includes

Answer 14

Entrepreneur
Disturbance handler
Resource allocator
Negotiator

Question 15

Searches for opportunities and initiates project to bring about to change

Answer 15

Entrepreneur

Question 16

Responsible for corrective action when faces important, unexpected disturbances

Answer 16

Disturbance handler

Question 17

Makes are approve significant organizational decisions

Answer 17

Resource allocator

Question 18

Responsible for representing the organization at major negotiations

Answer 18

Negotiator

Question 19

Skills approach includes

Answer 19

Technical skills
Human skills
Conceptual skills

Question 20

Ability to apply specialized knowledge or expertise

Answer 20

Technical skills

Question 21

Ability to work with, understand motivate other people both individually and in groups

Answer 21

Mental ability to analyze and diagnose complex situations

Question 22

According to the skills needed different management levels top managers should possess

Answer 22

Conceptual skills

Question 23

According to the skills needed different management levels lower level managers should possess

Answer 23

Technical skills

Question 24

Challenges for managers includes

Answer 24

Cultural diversity
Social responsiveness
Ethical and moral obligations

Question 25

Managers have people from different social cultural backgrounds, managing these diverse groups with uniform set of practices and approach is a significant challenge

Answer 25

Cultural diversity

Question 26

Society expects business to display active responsiveness towards them by demonstrating a social responsible behavior

Answer 26

Social responsiveness

Question 27

There is a great expectation of stakeholders of business that the managers should display ethical correct behavior

Answer 27

Ethical and moral obligations