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PMNL 111 > MANAGEMENT FUNCTIONS > Flashcards

MANAGEMENT FUNCTIONS Flashcards

1
Q

____ gained worldwide theme for his 14 general principles of management

A

Henri Fayol

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2
Q

He defined_________for the management component and these are still seen as relevant to organizations today

A

Five functions of management

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3
Q

These five functions focus on the relationship between____& it’s _____and they provide points of reference so that problems can be solved in a creative manner

A

Personnel and its management

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4
Q

According to Henry Fayol, drawing up a good plan of action is the hardest of the five functions of management

A

Planning

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5
Q

District wires an active participation of the entire organization with respect to time and implementation

A

Planning

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6
Q

It must take the organizations available resources and flexibility of personnel

A

Planning

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7
Q

Six types of planning

A

Strategic
Operational
Business
Resource
Organizational
Contingency

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8
Q

An organization can only function well if it is____

A

Well organized

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9
Q

An organization can only function well if it is well organized

A

Organizing

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10
Q

____with a good division of functions and tasks is of crucial importance

A

Organizational structure

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11
Q

Organization of employees and workers into various operating units

A

Staffing

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12
Q

It helps maximize the organizations productivity

A

Staffing

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13
Q

It is the process of acquiring deploying and retaining a workforce of sufficient quantity and quality for the efficiency and effectiveness of an organization

A

Staffing

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14
Q

It is defined as the process of achieving organizational objectives through managing people

A

Human resource management

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15
Q

_____people is essential to any pharmacy because it deals with providing care to people and to ensure the pharmacist efficiency

A

Managing

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16
Q

Human resource management in pharmacy includes

A

Recruiting
Hiring
Training
Developing
Terminating employees

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17
Q

Establishing________is of critical importance to the staffing process

A

Employment policies

18
Q

Some important policies include:

A

Licensing and registration
Work hours
Compensation
Fringe benefits
Vacations and time off
Training
Grievances
Promotions
Personal review
Terminations

19
Q

_______ when given orders and clear working instructions employees will know exactly what is required of them

A

Commanding

20
Q

Capable of motivating a team and encouraging employees to take initiative

A

Commanding

21
Q

All employees will be optimized if they are given concrete instructions with respect to the activities that must be carried out by them

A

Commanding

22
Q

It involves guiding and motivating other people to work toward a common goal

A

Directing

23
Q

It is the heart of management process

A

Directing

24
Q

It aims to build an effective work environment anchored on motivating supervising and disciplining

A

Directing

25
Q

It is a process in which managers instruct guide and oversee the performance of their employees to achieve predetermined goals

A

Directing

26
Q

It is a key factor in influencing human behavior

A

Motivation

27
Q

The concept of motivation revolves around The idea that an individuals____ or ____is what moves him or her to action

A

Need or desire

28
Q

______seek jobs that would help them grow and advance in their careers earn them recognition and give them enjoyment

A

Professionals

29
Q

Factors affecting motivation:

A

Attainment
Power
Belonging
Independence
Respect
Equity

30
Q

Methods of non-monetary motivators

A

Recognition
Celebration
Compelling mission
Balance of achievement and challenge
Increase responsibility

31
Q

When all activities are harmonized the organization will function better

A

Coordinating

32
Q

It therefore aims at stimulating motivation and discipline within the group

A

Coordination

33
Q

This requires clear communication and good leadership

A

Coordinating

34
Q

Verifying whether everything is going according to and with conformity with the plan

A

Controlling

35
Q

In management____is an important function that allows a person to adjust the operations of the organization to its predetermined outcomes

A

Control

36
Q

Control takes place in a four-step process:

A

Establish performance standards based on organizational objectives

Measure and report on actual performance

Compare results with performance and standards

The corrective or preventive measures as needed

37
Q

Employee performance appraisal is also known as

A

Performance review

38
Q

Performance review is also called as

A

Employee performance appraisal

39
Q

If this a method of control that documents and evaluates the job performance of an employee

A

Employee performance appraisal or performance review

40
Q

Factors that can be evaluated in an appraisal is formulated by

A

Tootelian, Wertheimer, & Mikhailitchenko (2012)

41
Q

Factors that can be evaluated in an appraisal includes:

A

Units or output
Quality of work
Dependability
Job knowledge
Ability and willingness to work with others
Initiative and ability to handle ambiguity

PMNL 111 (13 decks)

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