MANAGEMENT FUNCTIONS

Question 1

____ gained worldwide theme for his 14 general principles of management

Answer 1

Henri Fayol

Question 2

He defined_________for the management component and these are still seen as relevant to organizations today

Answer 2

Five functions of management

Question 3

These five functions focus on the relationship between____& it’s _____and they provide points of reference so that problems can be solved in a creative manner

Answer 3

Personnel and its management

Question 4

According to Henry Fayol, drawing up a good plan of action is the hardest of the five functions of management

Answer 4

Planning

Question 5

District wires an active participation of the entire organization with respect to time and implementation

Answer 5

Planning

Question 6

It must take the organizations available resources and flexibility of personnel

Answer 6

Planning

Question 7

Six types of planning

Answer 7

Strategic
Operational
Business
Resource
Organizational
Contingency

Question 8

An organization can only function well if it is____

Answer 8

Well organized

Question 9

An organization can only function well if it is well organized

Answer 9

Organizing

Question 10

____with a good division of functions and tasks is of crucial importance

Answer 10

Organizational structure

Question 11

Organization of employees and workers into various operating units

Answer 11

Staffing

Question 12

It helps maximize the organizations productivity

Answer 12

Staffing

Question 13

It is the process of acquiring deploying and retaining a workforce of sufficient quantity and quality for the efficiency and effectiveness of an organization

Answer 13

Staffing

Question 14

It is defined as the process of achieving organizational objectives through managing people

Answer 14

Human resource management

Question 15

_____people is essential to any pharmacy because it deals with providing care to people and to ensure the pharmacist efficiency

Answer 15

Managing

Question 16

Human resource management in pharmacy includes

Answer 16

Recruiting
Hiring
Training
Developing
Terminating employees

Question 17

Establishing________is of critical importance to the staffing process

Answer 17

Employment policies

Question 18

Some important policies include:

Answer 18

Licensing and registration
Work hours
Compensation
Fringe benefits
Vacations and time off
Training
Grievances
Promotions
Personal review
Terminations

Question 19

_______ when given orders and clear working instructions employees will know exactly what is required of them

Answer 19

Commanding

Question 20

Capable of motivating a team and encouraging employees to take initiative

Answer 20

Commanding

Question 21

All employees will be optimized if they are given concrete instructions with respect to the activities that must be carried out by them

Answer 21

Commanding

Question 22

It involves guiding and motivating other people to work toward a common goal

Answer 22

Directing

Question 23

It is the heart of management process

Answer 23

Directing

Question 24

It aims to build an effective work environment anchored on motivating supervising and disciplining

Answer 24

Directing

Question 25

It is a process in which managers instruct guide and oversee the performance of their employees to achieve predetermined goals

Answer 25

Directing

Question 26

It is a key factor in influencing human behavior

Answer 26

Motivation

Question 27

The concept of motivation revolves around The idea that an individuals____ or ____is what moves him or her to action

Answer 27

Need or desire

Question 28

______seek jobs that would help them grow and advance in their careers earn them recognition and give them enjoyment

Answer 28

Professionals

Question 29

Factors affecting motivation:

Answer 29

Attainment Power Belonging Independence Respect Equity

Question 30

Methods of non-monetary motivators

Answer 30

Recognition Celebration Compelling mission Balance of achievement and challenge Increase responsibility

Question 31

When all activities are harmonized the organization will function better

Answer 31

Coordinating

Question 32

It therefore aims at stimulating motivation and discipline within the group

Answer 32

Coordination

Question 33

This requires clear communication and good leadership

Answer 33

Coordinating

Question 34

Verifying whether everything is going according to and with conformity with the plan

Answer 34

Controlling

Question 35

In management____is an important function that allows a person to adjust the operations of the organization to its predetermined outcomes

Answer 35

Control

Question 36

Control takes place in a four-step process:

Answer 36

Establish performance standards based on organizational objectives Measure and report on actual performance Compare results with performance and standards The corrective or preventive measures as needed

Question 37

Employee performance appraisal is also known as

Answer 37

Performance review

Question 38

Performance review is also called as

Answer 38

Employee performance appraisal

Question 39

If this a method of control that documents and evaluates the job performance of an employee

Answer 39

Employee performance appraisal or performance review

Question 40

Factors that can be evaluated in an appraisal is formulated by

Answer 40

Tootelian, Wertheimer, & Mikhailitchenko (2012)

Question 41

Factors that can be evaluated in an appraisal includes:

Answer 41

Units or output Quality of work Dependability Job knowledge Ability and willingness to work with others Initiative and ability to handle ambiguity