MANAGEMENT FUNCTIONS Flashcards
____ gained worldwide theme for his 14 general principles of management
Henri Fayol
He defined_________for the management component and these are still seen as relevant to organizations today
Five functions of management
These five functions focus on the relationship between____& it’s _____and they provide points of reference so that problems can be solved in a creative manner
Personnel and its management
According to Henry Fayol, drawing up a good plan of action is the hardest of the five functions of management
Planning
District wires an active participation of the entire organization with respect to time and implementation
Planning
It must take the organizations available resources and flexibility of personnel
Planning
Six types of planning
Strategic
Operational
Business
Resource
Organizational
Contingency
An organization can only function well if it is____
Well organized
An organization can only function well if it is well organized
Organizing
____with a good division of functions and tasks is of crucial importance
Organizational structure
Organization of employees and workers into various operating units
Staffing
It helps maximize the organizations productivity
Staffing
It is the process of acquiring deploying and retaining a workforce of sufficient quantity and quality for the efficiency and effectiveness of an organization
Staffing
It is defined as the process of achieving organizational objectives through managing people
Human resource management
_____people is essential to any pharmacy because it deals with providing care to people and to ensure the pharmacist efficiency
Managing
Human resource management in pharmacy includes
Recruiting
Hiring
Training
Developing
Terminating employees
Establishing________is of critical importance to the staffing process
Employment policies
Some important policies include:
Licensing and registration
Work hours
Compensation
Fringe benefits
Vacations and time off
Training
Grievances
Promotions
Personal review
Terminations
_______ when given orders and clear working instructions employees will know exactly what is required of them
Commanding
Capable of motivating a team and encouraging employees to take initiative
Commanding
All employees will be optimized if they are given concrete instructions with respect to the activities that must be carried out by them
Commanding
It involves guiding and motivating other people to work toward a common goal
Directing
It is the heart of management process
Directing
It aims to build an effective work environment anchored on motivating supervising and disciplining
Directing
It is a process in which managers instruct guide and oversee the performance of their employees to achieve predetermined goals
Directing
It is a key factor in influencing human behavior
Motivation
The concept of motivation revolves around The idea that an individuals____ or ____is what moves him or her to action
Need or desire
______seek jobs that would help them grow and advance in their careers earn them recognition and give them enjoyment
Professionals
Factors affecting motivation:
Attainment
Power
Belonging
Independence
Respect
Equity
Methods of non-monetary motivators
Recognition
Celebration
Compelling mission
Balance of achievement and challenge
Increase responsibility
When all activities are harmonized the organization will function better
Coordinating
It therefore aims at stimulating motivation and discipline within the group
Coordination
This requires clear communication and good leadership
Coordinating
Verifying whether everything is going according to and with conformity with the plan
Controlling
In management____is an important function that allows a person to adjust the operations of the organization to its predetermined outcomes
Control
Control takes place in a four-step process:
Establish performance standards based on organizational objectives
Measure and report on actual performance
Compare results with performance and standards
The corrective or preventive measures as needed
Employee performance appraisal is also known as
Performance review
Performance review is also called as
Employee performance appraisal
If this a method of control that documents and evaluates the job performance of an employee
Employee performance appraisal or performance review
Factors that can be evaluated in an appraisal is formulated by
Tootelian, Wertheimer, & Mikhailitchenko (2012)
Factors that can be evaluated in an appraisal includes:
Units or output
Quality of work
Dependability
Job knowledge
Ability and willingness to work with others
Initiative and ability to handle ambiguity
