Management Skills

Question 1

leading

Answer 1

the ability to direct people and positively influence them to obey and follow you

Question 2

autocratic

Answer 2

makes all decisions themselves
gives orders, expects them to be obeyed
uses authority to get what they want
may use fear/threats to get their way

Question 3

evaluation of autocratic

Answer 3

doesnt produce good results
employees resent manager, unhappy and resign
appropriate in emergency

Question 4

democratic

Answer 4

involves employees in decisions
takes employees views into account
delegates tasks to employees as they trust them
employees follow by reasoning/explaining

Question 5

democratic evaluation

Answer 5

more effective, employees feel involved
happier, work harder, more intrapreneur
decision making can take longer
only used if employees are knowledgable

Question 6

laissez faire

Answer 6

low interference
delegates a lot of work, lots of trust
uses reasoning/explaining
gives a goal and timeframe and its up to employee to achieve it

Question 7

laissez faire evaluation

Answer 7

only used if employees are highly trusted
some find it difficult with no manager looking over their work
used in businesses that rely on creativity and innovation

Question 8

importance of effective leadership

Answer 8

improved efficiency
improved co-ordination
employee retention
better coping with change

Question 9

delegation

Answer 9

a manager assigns authority to an employee to carry out some tasks/work for them
gives the employee the power to do management work and is held accountable for the work

Question 10

benefits of delegation

Answer 10

manager has more time for important work
work is done faster - saves time/money
trains employees to be managers on job
employees feel valued and respected

Question 11

motivating

Answer 11

involves the manager energising employees and providing them with appealing incentives so they will willingly co-operate and work harder for the business

Question 12

McGregors theory X and Y

Answer 12

Theory X
-employees dont want to work
-lazy, no ambition, want to be told what to do
-only looking out for themselves/money
motivates by:
-keeping close eye
-promising more money
Theory Y
-employees enjoy working
-ambition
-want more responsibility/challenges
motivates by:
-offering promotions/titles
-delegating work
-praising

Question 13

Maslow’s hierarchy of needs

Answer 13

1. self actualisation - need for personal growth and achievement
2. esteem - need to feel good about yourself and gain respect and admiration of others
3. social - need for friendship,love,belonging
4. safety - need to feel safe and secure, through financial security, good health
5. physiological - basic needs eg food water air

Question 14

how to satisfy employee needs (maslow)

Answer 14

1. offer more challenging work
2. praise and recognise hard with with awards and promotions
3. team work, bonding days, staff parties
4. long term contract, health insurance plan
5. high enough wage for rent and food

Question 15

importance of motivation

Answer 15

improved productivity
greater intrapreneurship
employee recruitment and retention
improved industrial relations

Question 16

communication

Answer 16

transferring information from one person to another

can be internal or external

Question 17

internal communication

Answer 17

between two or more people inside a business
upward
downward
horizontal
eg notice board, face to face, intercom

Question 18

external communication

Answer 18

between the business and people outside the business (suppliers, producers)
eg phone, email, letter, internet

Question 19

layout of a report

Answer 19

title
table of contents
executive summary
terms of reference
findings
conclusions and recommendations
appendices
bibliography

Question 20

barriers to effective communication

Answer 20

language
prejudice
information overload
poor listening skills
timing
lack of trust

Question 21

AGM

Answer 21

by law have to have one every year
gives shareholders info on how business is doing
makes important decisions eg electing board of directors

Question 22

EGM

Answer 22

short notice, urgent matter
only talk about urgent matter
whenever is needed

Question 23

statutory meeting

Answer 23

first ever meeting of shareholders
can only be called by directors
has to be within certain time frame

Question 24

board meeting

Answer 24

meeting, usually monthly, of b.o.d.
goals are set
decisions made
strategies devised

Question 25

purpose of meetings

Answer 25

saves time
solves problems
makes better decisions

Question 26

essencial elements of meetings

Answer 26

planned in advance by secretary
notice/agenda sent to everyone
chairperson/secretary needed
before - quorum present
minutes must be kept

Question 27

notice

Answer 27

invitation to come to meeting
sent by secretary
written - time, date, venue

Question 28

agenda

Answer 28

written list of all topics to be discussed, in order of importance
starts with minutes of last meeting
ends with AOB

Question 29

quorum

Answer 29

min number of people who must be present for meeting to start
important for:
stops decisions being made by few people
topics discussed by range of people

Question 30

chairperson

Answer 30

starts, runs, controls, ends meetings

• make sure quorum is present
• open meeting and begin with first on agenda
• use casting vote in event of a tie

Question 31

secretary

Answer 31

responsible for organisation, administration, paperwork associated with meeting

• organise venue, facilities, equipment
• send notice and agenda out
• record minutes of meeting

Question 32

minutes

Answer 32

summarised written record of what happened
what was discussed
who was there