consumer conflict

Question 1

caveat emptor

Answer 1

let the buyer beware

be cautious and use common sense

Question 2

non legislative resolving conflict

Answer 2

negotiation

CAI

Question 3

CAI

Answer 3

consumer association of ireland

interest group which aims for good quality goods/services and have consumers know their rights

Question 4

legislative resolving conflict

Answer 4

sale of goods and supply of services act 1980
consumer protection act 2007
competition and consumer protection commission
small claims court
ombudsman for public services

Question 5

sale of goods and supply of services act 1980

Answer 5

goods must be:
merchantable quality
fit for purpose
as described
identical to sample

services must be:
provided with necessary skill + qualifications
care and attention
goods sold = merchantable quality
materials used = merchantable quality

Question 6

guarantee

Answer 6

formal assurance from a manufacturer/retailer that a product will be repaired/replaced if not of specified quality
extra protection for consumer

Question 7

unsolicited goods

Answer 7

didn’t order goods = don’t have to pay

entitled to keep them if not collected after 30 days of you writing to them

Question 8

consumer protection act 2007

Answer 8

bans unfair commercial practices (not honest, reasonable standard of skill, impairs ability to make informed decisions)
prohibits:
-misleading practices
-aggressive practices
-prohibited practices

Question 9

misleading practices

Answer 9

gives false info or deceives average consumer
product:
-illegal to have false description
-can't 'award winning' if not
-usage and prior history must be correct
price:
-actual + previous must be truthful
-sale items must have original p for 28 days
advertising:
-info must be fair and accurate
-no info left out

Question 10

aggressive practices

Answer 10

can’t harass consumer/put under unfair pressure
bans:
-threatening/abusive language or behaviour
-take adv. of consumers misfortune/circumstances

Question 11

prohibited practices

Answer 11

• untrue claims that it cures an illness
• advertising closing down or moving sale when not
• direct appeal to children
• you’ve won a free gift - haven’t

Question 12

pyramid scheme

Answer 12

scam
business that doesn’t sell products
pay money to join, with the promise that the more people you get to join, more money you will earn
€150,000 fine or 5 years prison

Question 13

price display

Answer 13

must

• display price of every item clearly
• weighing scales for unpacked goods

Question 14

sanctions from CCPC

Answer 14

issue a compliance notice to stop by certain date
can apply for a prohibition order to enforce stopping of illegal act
can issue on the spot fine
name and shame in consumer protection list

Question 15

evaluation of consumer protection act

Answer 15

protects from sharp practices/con men
ensures fair/honest info for all consumers
punishes business if lie to consumer

Question 16

competition and consumer protection commission

Answer 16

enforce consumer protection law in ireland
functions:
-informs consumers of rights (helpline)
-ensures businesses obey laws
-advises gov and influences policies

Question 17

small claims court

Answer 17

max of €2000 to sue
application is €25 to local district court
business doesn’t contest - sum paid
if do - brought together for small informal private meeting, by small claims registrar
case not solved - district court

Question 18

why small claims court effective

Answer 18

cheap quick no solicitor
justice can be gotten locally
online service also

Question 19

ombudsman for public services

Answer 19

if consumer is unfairly treated by:
gov dept
local authorities
hse
they can contact ombudsman to look into it
-free
-intimidating for consumer to take on public body - done by ombudsman