Change Flashcards
employee empowerment
manager gives employee the power to make their own decisions on how to do the job
authority to decide what to do/how to do it
benefits of employee empowerment
better customer service
morale and motivation increases
creativity/innovation encouraged
managers focus on important work
disadv. of employee empowerment
risk of serious mistake being made
confuse empowerment with doing what they want
may cause stress and demotivate
employee participation
giving employees more of a say in the running of a business by:
- work councils
- work directors
- share options
teamwork
group of employees working together to achieve a certain objective forming storming norming performing
advantages of teamwork for business
better decisions
increase motivation
better quality products
improves co-ordination
advantages of teamwork for employees
satisfies social needs
develop employees
protect employees
offers recognition
quality assurance
putting systems in place to make sure that product reaches desired quality and customer requirements
aim: prevent problems by detecting/fixing
quality assurance adv.
high quality
lower costs
ISO 9000
total quality management
aims for 100% perfect products all the time
every person is responsible, if they do it right = perfect products
principles of TQM
focus on customer
employee empowerment
teamwork
continuous improvement
benefits of TQM
increased sales
lower costs
improved motivation
meet legal obligations
how tech has changed the role of managers
marketing -social media/e commerce decision making -download info and research online production -CAD, CAM, CIM redundancies -computers replace employees employee retention/motivation -teleworking
CAD
computer aided design computer designs drawings quicker cheaper allows business to respond rapidly to market changes
CAM
computer aided manufacturing controls machinery ie on/off, what to make perfect products 24hrs without mistakes mass produce
