Human Resource Management

Question 1

human resource management

Answer 1

managing the employees in a business

aim: find, keep, make the best use of employees

Question 2

function

Answer 2

manpower planning
recruitment and selection
training and development
performance appraisal
pay and rewards
employee/employer relationships

Question 3

manpower planning

Answer 3

comparing how many workers in a business needs in the future with numbers currently employed
recruit more/redundancies

Question 4

manpower planning adv.

Answer 4

avoids being understaffed
-products made on time, higher sales, happy customers
avoids being overstaffed
-paying wages to workers that aren’t needed increases costs

Question 5

recruitment

Answer 5

finding suitable people for a job vacancy and persuading them to apply

Question 6

selection

Answer 6

choosing best applicant

Question 7

steps to recruitment and selection

Answer 7

prepare job description (responsibilities, who report to, salary/wage)
person specification/ad
encourage candidates to apply
screening
selection tests
interview
check references
offer job

Question 8

adv of hiring internally

Answer 8

no induction
manager has seen work firsthand -knows capability
motivates employees
cheaper and quicker than external

Question 9

adv of hiring externally

Answer 9

outsider - fresh ideas/perspective
increases chances of finding excellent candidate by considering more people
outsider- less jealousy/resentment

Question 10

benefits of recruitment

Answer 10

job description/person specification gives criteria to compare how suitable person is
discourages unsuitable candidates from applying

Question 11

benefits of selection

Answer 11

reduces risk of industrial action

best possible person= job will be done well

Question 12

types of training

Answer 12

induction
on the job
off the job

Question 13

development

Answer 13

lifelong skills and knowledge= grow as individuals
used all throughout life, not just one role
enables ability to seek promotions and more challenging work

Question 14

benefits of training and development

Answer 14

teaches skills - high sales/profit
workers have variety of skills = flexible
less supervision - manager free to do more important work
do job well - less conflict

Question 15

steps of performance appraisal

Answer 15

employee and manager meet
manager monitors and evaluates
manager fills out form
meet to discuss results

Question 16

benefits of performance appraisal

Answer 16

improves firms performance as identifies employees not working
identifies those suitable for promotion
motivates employees
improves communication

Question 17

non financial rewards

Answer 17

improved working conditions
-flexitime, longer holidays
job enlargement
-extra duties to relieve boredom
job enrichment
-greater responsibility

Question 18

steps to improve industrial relations

Answer 18

regular open communication
grievance procedure
-agree in advance on procedures for conflict situations eg redundancies
training
-manager should be taught to deal with problems
careful selection

Question 19

benefits of good relations

Answer 19

happier employees work harder
employees put in extra work - intrapreneurship
increased employee retention
delegation
less industrial action