Human Resource Management Flashcards
human resource management
managing the employees in a business
aim: find, keep, make the best use of employees
function
manpower planning recruitment and selection training and development performance appraisal pay and rewards employee/employer relationships
manpower planning
comparing how many workers in a business needs in the future with numbers currently employed
recruit more/redundancies
manpower planning adv.
avoids being understaffed
-products made on time, higher sales, happy customers
avoids being overstaffed
-paying wages to workers that aren’t needed increases costs
recruitment
finding suitable people for a job vacancy and persuading them to apply
selection
choosing best applicant
steps to recruitment and selection
prepare job description (responsibilities, who report to, salary/wage) person specification/ad encourage candidates to apply screening selection tests interview check references offer job
adv of hiring internally
no induction
manager has seen work firsthand -knows capability
motivates employees
cheaper and quicker than external
adv of hiring externally
outsider - fresh ideas/perspective
increases chances of finding excellent candidate by considering more people
outsider- less jealousy/resentment
benefits of recruitment
job description/person specification gives criteria to compare how suitable person is
discourages unsuitable candidates from applying
benefits of selection
reduces risk of industrial action
best possible person= job will be done well
types of training
induction
on the job
off the job
development
lifelong skills and knowledge= grow as individuals
used all throughout life, not just one role
enables ability to seek promotions and more challenging work
benefits of training and development
teaches skills - high sales/profit
workers have variety of skills = flexible
less supervision - manager free to do more important work
do job well - less conflict
steps of performance appraisal
employee and manager meet
manager monitors and evaluates
manager fills out form
meet to discuss results
benefits of performance appraisal
improves firms performance as identifies employees not working
identifies those suitable for promotion
motivates employees
improves communication
non financial rewards
improved working conditions -flexitime, longer holidays job enlargement -extra duties to relieve boredom job enrichment -greater responsibility
steps to improve industrial relations
regular open communication
grievance procedure
-agree in advance on procedures for conflict situations eg redundancies
training
-manager should be taught to deal with problems
careful selection
benefits of good relations
happier employees work harder employees put in extra work - intrapreneurship increased employee retention delegation less industrial action
