Management - Glossary Flashcards
the process of guiding and/or supervising the activities of an organization to achieve plans and objectives
actuating / directing / leading
the art of making the public aware of the services or commodities that a business has for sale
advertising
services provided by a funeral service organization that occur after final disposition; those appropriate and helpful acts of counseling, personal, and/or written contact that come after the funeral
aftercare / post funeral follow-up
a summary of how a business owner, manager, or entrepreneur intends to organize the business endeavor and implement activities necessary for the venture to succeed
business plan
Latin for “let the buyer beware”; the commercial principle that the buyer is responsible for making sure that goods bought are of a reasonable quality, unless the seller is offering a guarantee of their quality
caveat emptor
Latin for “let the seller beware”; the commercial principle that the seller is responsible for the product and discourages selling goods of unreasonable quality
caveat venditor
the process of measuring organizational and individual performance with predetermined standards or expected results
controlling / evaluating
study of workplace design; the study of how a workplace and the equipment used therein can best be designed for comfort, efficiency, safety, and productivity
ergonomics
the monitoring and maintaining of the funeral home physical plant, workspace, and funeral equipment
facilities management
the utilization and monitoring of assets, revenue, expenditures, and capital
financial management
the administration of a funeral service enterprise, the activities of which encompass marketing, office, human resources, facilities, and financial management
funeral service management
broad statements about what an organization wants to achieve; develop in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused; motivational in nature and are usually stated in broad, general terms without reference to a time period
goals
motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives
human relations
the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction
human resource management / personnel management
the process of inspiring others to work hard to accomplish important tasks
leadership
the process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods and/or services
marketing management
the process of energizing, channeling, and sustaining people’s behavior
motivating
specific statement of ends, the achievement of which are to be completed within a specific time period; used in the management control process, and provide a quantitative and time framework to the organization’s goals; intended to be accomplished by a specific date and are stated in terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved
objectives
the administration and supervision of office duties, functions, and equipment
office management
the process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups to implement plans
organizing
the process of setting performance objectives and determining what actions should be taken to accomplish them
planning
specific procedures to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent FD would follow under the same or similar circumstances
standards of care
in the funeral service context, sales of funeral merchandise to consumers by sellers other than the funeral home
third party merchandise sales
the efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved
total quality management (TQM)
